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Empath Health
LPN Clinical Care Navigator
Career Insights for Patient Advocate / Navigator
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Based on Florida data
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What they do
A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
$46,294 / year median in Florida
+16% projected growth
Job Description
Hospice of Marion County , a part of Empath Health is seeking a LPN Clinical Care Navigator to join our team as a key member of the Palliative Care team, responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate, empathetic and responsive to the needs of all who reach out to us internally and externally. Since 1983, Hospice of Marion County has been honored to serve families across Ocala and Marion County with compassionate, expert end-of-life care. As part of Empath Health, we help neighbors with advanced illness live as comfortably and meaningfully as possible, while supporting their families and caregivers with respect, guidance, and dignity. What you'll Do Provides for optimum access to Empath Health Care Continuum via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer. Facilitates appointments, through effective triage, to the Empath Health service/program that best meets the patient's needs. Responsible for accurate and timely scheduling of patient appointments. Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient's electronic medical record (EMR) consistently, accurately and in real time. Responsible for ensuring physician certification information as well as other pre-admission regulatory requirements are received and inputted into electronic medical record (EMR). Maintains patient and family confidentiality at all times while allaying fears and concerns through calm, empathetic and compassionate listening skills. Provides for a comfortable and supportive atmosphere to persons who arrive on site seeking information, support and assistance with program information. Assists Care Navigators with any clinical needs within LPN scope of practice Why Join Empath Health?