Patient Care Navigator / Customer Service Iowa Diabetes - 4.3 West Des Moines, IA Job Details Full-time $19 - $22 an hour 23 hours ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off 401(k) 5% Match Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Qualifications Teamwork Phone communication Medical office experience In-person customer service High school diploma or GED Attention to detail Customer engagement Organizational skills Productivity software Medical terminology Client interaction via phone calls Full Job Description As a Patient Care Navigator , you'll help patients with diabetes discover and access the services that best fit their needs. You'll connect individuals with research studies, clinical care, education, and technology while building strong relationships with community partners and referral clinics throughout Iowa. You'll also play a key role in helping our research team identify potential study participants and ensuring patients feel supported from the first conversation through their care journey. How We're Different Founded in 2007, Iowa Diabetes is a leading diabetes research and care organization in West Des Moines, Iowa, dedicated to improving the lives of adults and children living with diabetes, obesity, and related conditions. Through comprehensive clinical care, patient education, and innovative research, our team has conducted 250+ clinical studies and continues to make a meaningful impact on individual health and the broader community. We practice intentionally — in patient care, collaboration, and leadership. This is what truly sets us apart. ✔ Turn conversations into care: Help patients understand their options and guide them toward services that support their health. ✔ Be a champion for patients: Advocate for individuals navigating diabetes by connecting them with the right resources. ✔ Support research that changes lives: Help identify and recruit patients for studies that shape the future of diabetes treatment. ✔ Get out in the community: Participate in health fairs, outreach events, and patient support groups. ✔ Join a team that invests in you: Work alongside a collaborative team that values growth, purpose, and impact. ✔ Make every interaction matter: Your work directly helps patients find solutions and improve their health.

Role Highlights Job Type:

Full-time Location:

On-site in

West Des Moines, Iowa Schedule:

Monday - Friday from 8am - 4:30pm. Finding a team member that could possibly work 1-2 days a week from 12pm-7pm would be ideal. What You Bring to the Team Required qualifications and skills: High school diploma or equivalent At least 2 years of customer service experience Strong communication and interpersonal skills Excellent organization and attention to detail Comfort speaking with patients by phone and in person Proficiency with Microsoft Office and Google Suite Ability to manage multiple tasks and track patient interactions accurately Preferred qualifications and skills: Phone sales or outreach experience Experience working in a healthcare environment Understanding of diabetes and medical terminology How You'll Make a Difference Identify and connect with potential research participants using screening tools and medical record review. Collaborate with the Clinical Research team to recruit eligible patients for clinical studies. Respond to calls and inquiries from patients interested in Iowa Diabetes services. Guide patients toward the services that best meet their needs, including research, clinic care, education, or technology programs. Assist patients with scheduling appointments and tracking interactions within internal systems. Educate patients on the benefits of the Iowa Diabetes patient portal and EMR connection. Help patients sign up for services and answer questions to encourage continued engagement. Build and maintain relationships with partner clinics, referral sources, and community organizations. Coordinate and participate in community outreach events such as health fairs and patient support groups. Maintain and update marketing contacts and patient recruitment databases. Assist leadership with special projects and initiatives as needed. Benefits That Support You Medical, dental, and vision insurance 401(k) with up to 5% match Health savings account (HSA) and flexible spending account (FSA) Company paid and voluntary life insurance Voluntary life, AD&D, critical illness, legal and identity theft protection Company paid short- and long-term disability Employee Assistance Program (EAP) Eligibility for annual company bonus Accrued paid time off (PTO) + 6 company-paid holidays 'Summer Fridays' time off Professional growth and development reimbursement program Iowa Diabetes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Job Type:

Full-time Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Application Question(s): Why do you feel you are a good fit as the Patient Care Navigator at Iowa Diabetes? Will you now or in the future require a visa sponsorship? This includes visas such as

H-1B, F-1

(OPT), TN, L-1, or others. If your answer is yes, please explain. Prior to joining our team, a pre-employment drugscreen and background check is required. Please type "yes" if you understand.

Experience:

customer service or call center: 1 year (Required) Medical office: 1 year (Preferred) Ability to

Commute:

West Des Moines, IA 50266 (Required)

Work Location:

In person