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2H
20 Health Service Systems, Inc.
Patient Navigator
Career Insights for Patient Advocate / Navigator
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Scorecard
Based on Illinois data
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What they do
A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
$50,814 / year median in Illinois
+15% projected growth
Job Description
Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated.
Summary:
Responsible for creating an environment of service excellence through positive interactions with patients, their families, visitors, physicians, and hospital staff. Promotes a "guest first" culture through role modeling outstanding customer service skills and attitude. Greets and directs patients entering the Outpatient Testing Center (OPTC) in a professional manner that follows Silver Cross Hospital's mission, vision and values. Directs patient flow between arrival, registration, treatment, and departure. Acts as liaison between patients, their families, visitors, OPTC staff, and at times the referring physician office staff.Requirements:
High School Diploma or equivalent. Minimum of 2 years Registration or Hospital Operations experience. Bi-lingual preferred. Ability to stand/walk for long periods of time (approximately 75%-80% of shift). Must demonstrates strong communications skills and be committed to customer satisfaction. Ability to work well in team environment. Ability to adapt to changing environment. Must be comfortable with computers and technology.Work Shift Details:
Days, Full-time Navigator position for the OMP.Department:
SCMG OMP-PRIMARY CARE
Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:- Medical, Dental and Vision plans
- Life Insurance
- Flexible Spending Account
- Other voluntary benefit plans
- PTO and Sick time
- 401(k) plan with a match
- Wellness program
- Tuition Reimbursement Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match.