A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
Clinical Liaison | Sales & Marketing | PACE Program
MIDLAND CARE CONNECTION INC - 3.2
Olathe, KS Job Details Full-time 18 hours ago Qualifications HIPAA compliance Referral-based lead generation Sales referrals HIPAA Healthcare referral management Driver's License Medical records Client referral services Collaboration with community partners Working with families Client referrals Clinical confidentiality policies Stakeholder relationship building Full Job Description Midland Care Connection Midland Care Connection is a not-for-profit, community-based organization dedicated to helping older adults and seriously ill individuals stay independent and supported in their homes. Established in 1978, we offer a full continuum of care, including hospice, palliative care, home health, grief and loss counseling, and our signature PACE (Program of All-Inclusive Care for the Elderly) program. Our mission centers on "meeting individual needs through innovative care solutions," and we serve people across multiple counties in northeast Kansas. PACE Program The PACE (Program of All-Inclusive Care for the Elderly) program is designed to help older adults remain safely in their homes rather than entering nursing facilities. It provides complete medical care, rehabilitation, medications, transportation, social services, and supportive therapies—all coordinated by an interdisciplinary care team. Participants receive personalized care plans tailored to their unique needs, along with access to a PACE center for social activities, meals, and clinical services. By integrating medical and supportive care under one program, PACE helps seniors maintain independence, improve quality of life, and continue living in their communities with dignity. Clinical Liaison Serves as a link between the organization and healthcare providers, patients, and families by promoting Midland Care's services and helping eligible patients access care. The role focuses on building and maintaining relationships with referral sources such as hospitals, clinics, nursing facilities, and care coordinators, while educating them about hospice, home health, and other supportive services. Clinical liaisons assist with referrals, support parts of the admissions process, and help ensure smooth transitions of care, often meeting with patients and families to explain services and answer questions. They also participate in community outreach and educational efforts, represent Midland Care at events, and track referral activity, all while maintaining professionalism, confidentiality, and alignment with the organization's mission. Required Clinical background (such as RN, LPN, social work, or related healthcare experience) Knowledge of hospice, home health, palliative care, or community-based healthcare services Strong communication and interpersonal skills, with the ability to speak comfortably with providers, patients, and families Ability to build and maintain professional relationships with referral sources Organizational skills and attention to detail for managing referrals and documentation Valid driver's license and ability to travel locally to hospitals, clinics, and community sites Commitment to confidentiality and HIPAA compliance Preferred Previous experience in healthcare marketing, outreach, admissions, or care coordination Familiarity with discharge planning processes in hospitals or skilled nursing facilities Experience working with end-of-life care or seriously ill populations Knowledge of Medicare, Medicaid, and hospice eligibility criteria Strong presentation and community education skills Experience using electronic medical records (EMR) or referral tracking systems Apply Today! If you are passionate about connecting patients and families to compassionate, high-quality care and enjoy building meaningful relationships within the healthcare community, we invite you to apply. Join Midland Care Connection and become part of a mission-driven team dedicated to supporting individuals at every stage of life. Apply today to make a lasting impact in your community while growing your career in a supportive and collaborative environment. Midland Care Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
