PATIENT ADVOCATE

JOB DESCRIPTION DETAILS

Job Summary :

Communicate relevant information to administration suggestions for creating a caring, consumer driven environment. When needed, planning and implementing of volunteer component to support the advocate program. Interpret the role of Patient Advocate to patients, staff and community.

Education :

Position requires a bachelor's degree or 3-5 years equivalent combination of education and experience in related area. RN licensure preferred.

Registration/Certification/Licensure :

EMT certified preferred

Experience :

Position requires 3-5 years related experience. Customer/Patient PR experience preferred.

Other Requirements :

Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements. Superior listening skills Ability to function in stressful, hostile situations Advanced Customer Service skills with a patient focus Ability to establish a maintain effective working relationships with all hospital team members Ability to identify trends/root cause of problems Problem solving skills and persistence Familiarity with Joint Commission and State standards/regulations Positive managerial experience for use with future employment of volunteer advocates Computer documentation and report writing skills

Location:

Calvert Health System •

CMC GUEST SERVICES

Schedule:

Float Pool, Varied Shifts, Evenings