Member Navigator (Care Manager)

Schedule :

Monday

• Friday, 8am-5pm | Rotating on-call schedule during weekend hours.

Department:

Avenues by

Brio Living Services Service Area :

This role is focused on the Lakeshore service area of

Holland, MI and Grand Haven, MI What You'll Do:

As a Member Navigator (Care Manager) , you are at the heart of the Avenues experience, serving as a trusted advisor, advocate, and lifelong partner to our members. You don't just support individuals; you build meaningful, enduring relationships that empower people to age with confidence, dignity, and independence. Avenues is a membership-based program designed for individuals who wish to age confidently and safely in their own homes. As a Member Navigator , you'll be part of a forward-thinking team dedicated to elevating the standard of aging well and you'll play a pivotal role in making that vision a reality. Department Admin Employment Type Full Time Location Grand Rapids, MI Workplace type Onsite Compensation $65,000

• $80,000 / year Reporting To Paige Hendrickson Key Responsibilities Member Support Provide personalized, one-on-one guidance to members, assisting them in understanding and accessing available healthcare and wellness services, benefits, and resources.

Build strong rapport and therapeutic relationships with members, their families, and other healthcare team members. Clearly communicate members' rights, options, and responsibilities regarding healthcare and wellness. Enhance members' and families' health literacy by explaining medications, medical terminology, insurance. Conduct comprehensive assessments to identify members' short

• and long-term needs, developing actionable strategies and goals to address those needs.

Oversee and coordinate caregivers and support staff in delivering high-quality care. Regularly monitor members' progress, address concerns, and adjust care plans as necessary. Other Responsibilities Accurately document member interactions and changing needs in the Electronic Medical Record (EMR) system to inform and coordinate with the care team. Maintain financial accountability in line with organizational standards. Participate in after-hours phone calls and, when needed, conduct after-hours home visits. The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description. Skills, Knowledge and Expertise Experience in healthcare navigation, case management, or as a medical/health professional is strongly preferred. Experience working with the senior population, required. Proficiency in medical terminology, required. A valid driver's license, reliable transportation, and proof of auto insurance are required. Bachelor's degree preferred, ideally in a related field. Strong interpersonal and communication skills, including active listening and the ability to show empathy. Demonstrated ability to develop and implement a holistic, wellness-focused approach to health and well-being for members. Benefits Generous 6 weeks of Flexible time off per year —plus paid holidays on top of that. Competitive Benefits for Full-Time Team Members

• Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire. Retirement Savings Plan
• Secure your future with employer contributions. Daily Pay
• Instantly transfer your daily earnings. Team Member Referral Bonus Program
• Earn $500 when you bring great people to our team! Career Growth & Development
• Advance your career with tuition assistance and school scholarships up to $3,000 per semester. Wellness Program & Reimbursemen t
• Prioritize your health and well-being, reimbursed 120 a year! Mileage Reimbursement
• Offered for work-related travel.

#1652 About Brio Living Services Brio Living Services is dedicated to enriching the lives of seniors through exceptional, faith-based, nonprofit senior living communities. Offering a full continuum of care, including independent living, assisted living, skilled nursing, rehabilitation, and memory care, Brio provides maintenance-free lifestyles and personalized support to meet residents' evolving needs. With a focus on wellness, connection, and vibrant aging, Brio empowers residents to pursue their interests, build meaningful relationships, and thrive in welcoming communities. Our Hiring Process and Use of AI Brio Living Services does not use artificial intelligence (AI) to make employment decisions. All applications and resumes are reviewed by members of our hiring team, and human oversight remains an essential part of the recruitment process. AI may be used only to assist with administrative tasks, such as organizing information, summarizing reviewed materials, and collecting notes. Accessibility & Language Support Brio Living Services is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at loveyourcareer@mybrio.org . Language assistance may also be available for applicants who require support in a language other than English. Please reach out so we can discuss your needs and available resources. Equal Opportunity Employer Brio Living Services is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, or any other protected status under applicable federal, state, or local laws. Apply Now Our Hiring Process Stage 1: Applied Stage 2: Review Stage 3: Interview Stage 4: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest