Holistic Front Desk Patient Advocate Rassel-Daigneault Holistic Health Center - 3.0 Lansing, MI Job Details Full-time $18 - $20 an hour 1 day ago Benefits Paid training Wellness program Paid time off On-the-job training Employee discount Qualifications Patient scheduling systems Teamwork Microsoft Excel Phone communication Practice management software Administrative experience Health record tracking Organizational skills Clerical experience Managing patient records Office phone management Full Job Description Job Overview We are seeking a dedicated and detail-oriented Front Desk/Patient Advocate for our Holistic Health Office. The ideal candidate will possess excellent communication skills, a strong background in medical administrative support, and a genuine passion for providing exceptional patient service. In this role, you will serve as the first point of contact for patients, manage appointment scheduling, handle medical records, and ensure smooth office operations. Your proactive approach and organizational skills will contribute significantly to delivering a welcoming and efficient healthcare experience for our patients. Responsibilities Greet patients warmly and professionally, ensuring a positive first impression and delivering outstanding customer service throughout their health journey. Schedule appointments accurately using electronic health record (EHR) systems Verify patient insurance information. Manage medical records and documentation review in compliance with HIPAA and clinical confidentiality policies. Collect Co-Pays and Patient deductibles efficiently. Answer phone calls with professional phone etiquette, triage patient inquiries, and coordinate follow-up communications. Maintain organized filing systems for medical records and office documents, utilizing Microsoft Office tools for documentation purposes. Excels at prioritizing and adapting in a busy, evolving environment. Support clinical staff by managing care plans documentation and assisting with administrative tasks related to patient care. Ensure office supplies are stocked and the workspace remains clean, organized, and compliant with health information management standards. Has a high-energy approach to work and thrives in a collaborative setting. Believes in or has experience with holistic health practices. Skills Experience with EMR/EHR systems; proficiency in electronic health records management is essential. Familiarity with health insurance procedures. Excellent computer skills with proficiency in Microsoft Office applications including Word, Excel, and Outlook. Exceptional customer service skills with the ability to communicate effectively Communicate the value of consistent care, addressing concerns and keeping patients engaged. Proven clerical experience within a clinical or medical office environment; familiarity with clinic operations is highly desirable. Ability to handle sensitive information discreetly while adhering to HIPAA regulations and clinical confidentiality policies. Strong organizational skills with attention to detail; capable of multitasking efficiently in a fast-paced environment. Experience with medical scheduling software and phone communication protocols; excellent phone etiquette is required. Solution Oriented Ability to problem solve quickly and efficiently. Join our team to make a meaningful difference by providing compassionate support within a holistic healthcare setting that values professionalism, integrity, and patient-centered care !At Rassel-Daigneault Holistic Health Center, we're more than a workplace—we're a community dedicated to transforming lives through holistic wellness. Submit a cover letter Resume and complete the assessment here: https://crackmycode.com/jeanguy#

Benefits:

Employee discount On-the-job training Paid time off Wellness program

Work Location:

In person

Pay:

$18.00 - $20.00 per hour Expected hours: 38.0 - 40.0 per week

Benefits:

Paid time off

Experience:

Medical Receptionist:

1 year (Required)

Work Location:

In person