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WakeMed Health & Hospitals

Case Management Representative

Pay: Not specified

Posted: 4 weeks ago

Location: Cary, NC (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/9/2026

Career Insights for Patient Advocate / Navigator

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What they do

A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.

$54,878 / year median in North Carolina

+16% projected growth

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Job Description

Case Management Representative WakeMed Health & Hospitals - 3.8 Cary, NC Job Details Full-time 5 hours ago Qualifications High school diploma or

GED Full Job Description Overview:

The Case Management Representative supports the implementation of care management services to select patients in the community. This position will assist patients and caregivers in navigating community resources to reduce barriers to care and improve health outcomes. As a Case Management Representative, this position will perform outreach and intake interviews to collect patient-level information. Works collaboratively with providers and clinical staff to ensure prompt coordination of care and follow up. Promotes optimal health and self-management through advocacy, empowerment, identification of and connection with resources, facilitation of efficient service delivery, and promotion of a positive patient-PCP relationship. Assists with administrative support tasks.

Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE Licensure:

Not Applicable Education:

High School Diploma or Equivalent Required Experience:

2 Years Clinical - Acute Care Or Healthcare - Acute Care Or Healthcare Required