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Job Description
Access Navigator Harbor Care - 3.1 Nashua, NH Job Details Full-time 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Employee relationship building High school diploma or GED Desktop applications Productivity software Quality data entry Customer data entry Full Job Description Why Join Harbor Care? Are you looking for a career where you can make a meaningful impact every day? Harbor Care is seeking a dedicated Patient Access Navigator who is passionate about helping others and committed to creating a positive change. At Harbor Care, we believe everyone deserves the opportunity to live safe, stable, and healthy lives filled with purpose, respect, and dignity. Our team is dedicated to creating a safe, supportive, and collaborative environment where employees can make a meaningful impact every day while helping strengthen the communities we serve. Harbor Care is committed to breaking the cycle of homelessness through housing, healthcare, and veteran services while providing compassionate, person-centered support to the individuals and communities we serve. Position Overview The Patient Access Navigator plays an important role in supporting Harbor Care's mission by Educate patients on services, patient rights, and use of the patient portal Provide excellent customer service in a fast-paced, high volume environment This position is responsible for answering and managing incoming patient communications in a professional and timely manner, while helping create a safe, supportive, and person-centered environment for clients, staff, and community partners. The ideal candidate is someone who is: Passionate about helping others Adaptable and solution-focused Comfortable working in a fast-paced environment A strong communicator and team player Committed to treating all individuals with dignity and respect
Benefits That Support Your Quality of Life:
At Harbor Care, we recognize that supporting our employees both personally and professionally is essential. We are committed to offering a comprehensive benefits package designed to promote health, financial wellness, work-life balance, and overall quality of life for you and your family. Harbor Care's comprehensive benefit package include: Medical, dental, and vision insurance Employee-paid life insurance options Generous paid time off and company-paid holidays 401(k) retirement plan with an excellent employer match Employee wellness and support resources Opportunities for professional growth and development We believe in investing in our employees so they can continue making a meaningful impact in the communities we serve. What You'll Do Key Responsibilities Answer and manage incoming patient communications in a professional and timely manner Schedule, cancel, and reschedule appointments for new and established patients Guide patients to appropriate services and programs based on their needs Accurately collect and enter patient demographic information into the electronic health record (EHR) Route messages and requests to appropriate departments and team members Educate patients on services, patient rights, and use of the patient portal Maintain strict confidentiality in accordance with HIPAA and 42 CFR Part 2 Provide excellent customer service in a fast-paced, high-volume environment Respond appropriately to urgent or crisis situations following organizational protocols Collaborate with care teams to support a seamless patient experience Participate in department meetings, trainings, and ongoing process improvements Build positive and professional relationships with clients, staff, and community partners Maintain accurate and timely documentation, records, or reporting requirements Support Harbor Care's philosophy of care, mission, and organizational values in day-to-day work Please note: Duties and responsibilities may evolve based on organizational needs, funding requirements, and program operations. What We're Looking For Required Qualifications High school diploma or equivalent Strong customer service and interpersonal communication skills Proficiency with computers and Microsoft Office applications Ability to manage multiple tasks in a fast-paced environment Strong attention to detail and data entry accuracy Ability to work both independently and collaboratively Ability to communicate effectively and work collaboratively with diverse populations Preferred Qualifications Experience in healthcare, patient access, or call center environment Familiarity with Electronic Health Records (EHR) Knowledge of Federally Qualified Health Center (FQHC) environments Experience working with diverse or underserved populations Experience in behavioral health or substance use treatment settings Bilingual in Spanish or Portuguese Experience working within nonprofit, healthcare, behavioral health, housing, human services, or community-based settings Harbor Care values diverse experiences and backgrounds. Equivalent combinations of education, work experience, military service, volunteer work, internships, and transferable skills may be considered. Harbor Care is committed to fostering a respectful, professional, and supportive workplace for all employees. Harbor Care is proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, performance, and organizational needs in compliance with applicable federal, state, and local laws. The Patient Access Navigator plays a critical role as the gateway to care at Harbor Care, ensuring patients receive timely, respectful, and effective support when accessing services. This position directly impacts patient experience, access to care, and overall operational efficiency within the organization. Harbor Care is a mission-driven organization committed to delivering high-quality healthcare, behavioral health services, and supportive programs to individuals and families across New Hampshire. We are dedicated to creating a welcoming, inclusive environment where every patient is treated with dignity and respect. Equal Opportunity Employer Harbor Care is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
