Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
CU
Cooper University Hospital
Service Excellence Advocate - Cape May Court House Location
Career Insights for Patient Advocate / Navigator
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on New Jersey data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
$55,771 / year median in New Jersey
+18% projected growth
Job Description
About Us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals. Experience Required 3-5 years preferred Customer service experience in a hospital setting is preferred Education Requirements High School Diploma required. Bachelors preferred. Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor's degree.
Preferred speaks Spanish/ability to translate medical information. Special Requirements Communication - Ability to communicate with patients, visitors and coworkers. Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained. Ability to function at a high level in a fast paced environment. Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint). Experience with EPIC and RL Feedback module a plus. Salary Min ($) USD $29.00 Salary Max ($) USD $48.00
Preferred speaks Spanish/ability to translate medical information. Special Requirements Communication - Ability to communicate with patients, visitors and coworkers. Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained. Ability to function at a high level in a fast paced environment. Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint). Experience with EPIC and RL Feedback module a plus. Salary Min ($) USD $29.00 Salary Max ($) USD $48.00