Between $16.47 and

$21.59

Per Hour

Position range in Albuquerque MSA $16.97

• $25.

67 Per hour

CASE MANAGEMENT ASSISTANT

UNM Health

Occupation:

Social and Human Service Assistants

Location:

Albuquerque, NM

• 87106
  

Job Type:

Full Time (30 Hours or More), Day Shift Shift

Posted:

09/06/2026

Positions available: 1

Source:

UNM Health

Web Site:

unmhealth.org

Job #: 16651

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Work Onsite

Full Time Education

Essential:

High School or GED EquivalentNonessential:

• Associate Degree
• Bachelor's DegreeEducation specialization:

Nonessential:

• Related Discipline
• Related Discipline Schedule
  Full Time
  Job Description
  Help for Job Description.

Opens a new window. Under the supervision of department Director or designee, assist in providing case management services; assist in some aspects of the admissions and discharge process to facilitate smooth and timely admission and discharge and appropriate referral to available resources. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.

Detailed responsibilities:

ARRANGEMENTS

• Arrange meals, lodging and transportation for families as requested
  

COORDINATION

• Assist in coordinating medical equipment and supplies for home use, communicating with appropriate members of treatment team, family and patient as directed
  

COORDINATION

• Assist in making arrangements for home health services as directed
  

COMMUNICATION

• Communicate plans for equipment, transportation, referrals, etc., as appropriate, to members of the treatment team; perform follow-up communication with patients or appropriate designee as needed
  

COMMUNICATION

• Communicate with appropriate staff, patients or designees and outside agencies regarding any necessary financial information, as directed
  

TRANSFER

• Assist with coordinating transfer of patients to appropriate settings, i.e., acute care, psychiatric inpatient, skilled nursing facility, or other destinations
  

CONFERENCES

• Coordinate patient care conferences, as requested
  

COMMUNICATION

• Participate in patient care team meetings to review follow-up actions and patient discharge planning
  

CORRESPONDENCE

• Formulate, copy, fax and distribute correspondence and medical records, as directed
  
• DATA
• Collect and enter required data; prepare reports as directed
  

INQUIRIES

• Answer phones, obtain appropriate information, respond to requests and transfer calls; retrieve messages, take information and route, as appropriate
  

PATIENT ASSISTANCE

• Assist patient or designee in completing patient assistance forms/documentation, and maintain records
  

PRIOR AUTHORIZATION

• Verify coverage eligibility on patients for outside services as needed
  

FINANCIAL ASSISTANCE

• Coordinate and obtain missing information related to denials due to the lack of notification authorization
  
• RECORDS
• Establish, maintain, process, and update files, records, and/or other documents
  

REFERRALS

• Maintain resources and reference materials; direct referrals to community agencies, as needed
  

DEVELOPMENT

• Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
  

PATIENT SAFETY 1

• Follow patient safety-related policies, procedures and protocols
  

PATIENT SAFETY 2

• Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
  

PATIENT SAFETY 3

• Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
  

PATIENT SAFETY 4

• Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
  

PATIENT SAFETY 5

• Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Additional Information
  Help for Additional Information.

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Qualifications Education:

Essential:

High School or GED Equivalent Nonessential:

• Associate Degree
• Bachelor's Degree Education specialization:

Nonessential:

• Related Discipline

Related Discipline Experience:

Essential:

No minimum experience required

Nonessential:

Medical terminology knowledge Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Bilingual English/Vietnamese Case management experience Utilization management experience 2 years directly related experience

Credentials:

Essential:

• Not Applicable/Not Required
• CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days

Physical Conditions:

Light Work:

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (

Constantly:

activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible.

Working conditions:

Essential:

• Minor Hazard
• physical risks, dirt, dust, fumes, noise
• Tuberculosis testing is completed upon hire and additionally as required