Social Care Navigator InterFaith Works of Central New York - 3.7 Syracuse, NY Job Details Full-time $24.04 - $25.97 an hour 5 hours ago Benefits 403(b) matching Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program 403(b) Paid sick time Qualifications Computer operation Patient resource coordination Care planning in social services Overseeing care coordination Social work care coordination

Technical Proficiency Full Job Description Social Care Navigator Department:

Community Wellbeing -

Operations Reports To:

Senior Manager, Community Wellbeing Classification:

Full Time, Non-Exempt Position Pay Range:

$50,000 - $54,000 Annual Salary Range Agency Mission InterFaith Works affirms the dignity of each person and every faith tradition, builds racial and religious equity, and creates bridges of understanding among us. Agency Vision Statement InterFaith Works builds bridges of understanding to affirm the dignity of all people in Central New York. Working with the different faith communities and the diversity of the region's people, we address deeply embedded social divisions. Informed and influenced by the values and ethics of the faith traditions, we work with the community to find common ground on its issues. Using the tools of interfaith and cross-cultural dialogue, we create life-changing experiences that lead to actions for the creation of a more equitable and loving community. Overview of the Program Area Community Well-Being (CWB) is a cross-departmental program at InterFaith Works of CNY (IFW) designed to reach a broad and diverse population by addressing key social needs, including housing instability, food insecurity, and lack of reliable transportation. Grounded in the belief that all people deserve a chance for a happy and healthy life, CWB offers a hand up out of crisis and opens the door to stability and a stronger future. We are a community partner of the Healthy Alliance Social Care Network, providing end-to-end services to meet the health-related social care needs of Medicaid recipients in Onondaga County. Through the

NYS 1115

Medicaid Waiver, we provide screening, assessment, and referrals to appropriate services. We also offer enhanced care management and direct service provision, such as housing support and transportation to access services. Position Summary The navigator is responsible for conducting screenings, eligibility assessments, and linking people to health and social-care services. The Navigator is also responsible for ongoing care management, including transition planning. CWB provides several waiver services, and the Navigator will also be trained to directly provide those services to clients. Qualifications Bachelor's degree in a health related or human services related field is preferred. An associate's degree with relevant experience will be considered. 3 or more years of experience working in a clinical, nonprofit or managed care setting is preferred. Excellent interpersonal skills. Qualifications (continued) Excellent verbal and written communication skills. Experience working with diverse populations is preferred. Must be proficient in using technology and data systems. Must be detail-oriented with strong organizational skills. Must be able to stay calm and professional in a crisis setting. Strong phone-based communication skills with the ability to interact professionally with clients and colleagues. Essential Functions Manage incoming referrals and ensure timely outreach and follow-up. Verify eligibility and enrollment status using appropriate systems and tools. Conduct screenings using standardized tools to assess social needs. Determine eligibility for enhanced services and refer individuals to appropriate programs and resources. Maintain accurate documentation of outreach, referrals, and member interactions. Collaborate with internal teams and external partners to ensure effective service delivery. Monitor referral outcomes and escalate issues as needed. Use data tools to report trends and support program improvement. Provide feedback to leadership on challenges and opportunities for process enhancement. Participate in meetings, community events, and other job-related activities. Uphold principles of diversity, equity, and inclusion in all interactions. Stay informed about relevant policies, programs, and initiatives impacting service delivery. Responsibilities may be expanded to include other duties as assigned. Working conditions and physical demands required: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job: Must have personal vehicle for regular travel throughout the service area (Onondaga County), must be able to travel when called upon using personal, reliable transportation, traversing streets, ascending/descending stairs. Exposure to outside weather conditions is possible. Working some nights and weekends required. Must be able to remain in a stationary position at a workstation and use a computer approximately 25-50% of the time. Must be able to sit for extended periods attending meetings and training sessions. To apply please send resume cover letter to Rick Lee at

Pay:

$24.04 - $25.97 per hour Expected hours: 40.0 per week

Benefits:

403(b) 403(b) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid sick time Paid time off

Work Location:

In person