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Patient Intake Specialist - Valhalla, Middletown, or Poughkeepsie, NY
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Clearwave Mental Health
Valhalla, NY (In Person)
$43,680 Salary, Full-Time
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Job Description
Make someone's first step toward feeling better. At Clearwave Mental Health, we're helping people find hope through innovative, evidence-based mental health treatments like TMS (Transcranial Magnetic Stimulation), Spravato®, medication management, and therapy. As a Patient Intake Specialist, you'll be the first person someone speaks with when they're searching for help. You'll educate prospective patients, answer questions, guide them through the intake process, coordinate insurance and authorizations, and help make what can feel overwhelming into something approachable and supportive. If you're someone who loves building relationships, thrives in a fast-paced environment, and enjoys making a real difference in people's lives, we'd love to meet you. What You'll Do Patient Experience Be the friendly, knowledgeable first point of contact for new and existing patients. Answer incoming calls, respond to inquiries, and create an exceptional patient experience. Conduct educational consultations about our treatment options, including TMS and other services. Build lasting relationships with patients while providing compassionate support throughout their journey. Help patients understand treatment options, insurance coverage, and next steps. Care Coordination Verify insurance benefits and coordinate prior authorizations. Collect and document patient medical and psychiatric history. Schedule evaluations and assist patients through the onboarding process. Coordinate with outside providers to ensure continuity of care. Keep patient records accurate and up to date within our electronic medical record system. Operations & Teamwork Track patient leads and referral activity. Maintain organized documentation and follow-up tasks. Communicate regularly with providers and the clinical team. Identify opportunities to improve the patient experience and office workflows. Support practice growth while maintaining exceptional service. We're Looking For Someone Who... Loves helping people and creating positive experiences. Is an excellent communicator who builds trust quickly. Stays organized and can juggle multiple priorities. Enjoys working in a collaborative, team-oriented environment. Is comfortable learning new technology and EMR systems. Takes initiative and thrives in a fast-moving workplace. Preferred Qualifications Bachelor's degree in Healthcare, Business, Psychology, Communications, or a related field (preferred, not required). Experience in healthcare, customer service, hospitality, recruiting, admissions, or another client-facing role. Mental health experience is a plus! Why Join Clearwave? We believe in investing in our people through professional development, opportunities for advancement, and a culture built around teamwork, compassion, and innovation. What We Offer Performance bonus opportunities 401(k) Health insurance Paid Time Off + Sick Time Career growth and internal advancement opportunities Supportive, collaborative team culture Meaningful work that makes a difference every day Schedule Full-time 8-hour day shift