Veterans Healthcare Navigator (SSVF) Easterseals Oregon - 3.0 Portland, OR Job Details Full-time $23.50 an hour 14 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Employee assistance program Vision insurance 401(k) matching Paid sick time Qualifications Experience working with the veteran population Driver's License Working with individuals from diverse cultural backgrounds Experience working with individuals from underserved communities Full Job Description Easterseals Oregon

JOB DESCRIPTION POSITION TITLE

Veteran Healthcare Navigator PROGRAM:

Supportive Services for Veteran Families (SSVF)

STATUS:

Non-Exempt

LOCATION

In-Person - Portland, OR

REPORTS TO

SSVF Program Manager SCOPE:

The SSVF Healthcare Navigator works closely with the Veteran's SSVF Case Manager, multidisciplinary team, and medical specialists to create an enhanced care coordination plan for the Veteran's specific needs. The Navigator will act as a liaison between SSVF team and the VA and/or community medical clinics.

Job duties include:

Provide care coordination; assisting in scheduling Primary Care, Specialty Care, Mental Health, and Substance Use Disorder appointments and ensuring the Veteran has appropriate transportation to and from these appointments. Use strengths-based approach; work closely with the Veteran to assist them in communicating their preferences in care and their personal health-care related goals. Serve as a resource for education and support for Veterans and families in identifying goals, resources, and tools to meet those goals. Maintain accurate and up to date, comprehensive case notes with strict adherence to HIPPA standards. Use Health Literacy principles; the Healthcare Navigator explains clinical information and provides recommendations to Veterans and families using clear language, at the appropriate literacy level, and assists the Veteran in identifying questions and concerns for their provider. Provide system navigation both within the VA healthcare system and Community healthcare; scheduling and attending healthcare and community resource appointments with the Veteran and providing post-appointment education and goal setting to ensure the Veteran is in alignment with and following the agreed upon treatment plan. Connect Veterans to VA healthcare benefits or community healthcare services (Medicaid/Medicare) when Veterans are not eligible for VA healthcare. Receive training to become a Certified

SSI/SSDI

Outreach, Access and Recovery (SOAR) Specialist. Work with Veterans and their families to apply for

SSI/SSDI

benefits. Act as an advocate for the Veteran to ensure that Veteran goals and preferences are included in care plans and communicate with healthcare providers and treatment teams to ensure an understanding of treatment plans and work collaboratively with the Veteran and treatment team in adherence to this plan. Maintain courteous and cooperative relationships with supervisors, co-workers, Veterans, visitors, and the public contributing to the effective operation of the case management program. Anticipate and avoid potential causes of conflict and actively promote cooperation among co-workers. Effectively communicate with and utilize community agencies to facilitate continuity of care. Maintain regular contact and interaction with a variety of community agencies and resources. Collaborate with a variety of community service agencies and engage in problem resolution activities. Develop and maintain awareness/marketing strategies to inform the public of SSVF services available and to engage each community partner in support of the program while building a referral network. Assist with resource development and events as requested. Stay informed of agency and program information through inter-office communications, attendance at staff meetings, participation in professional development activities and other Easterseals Oregon events. Complete other assignments as requested by the Director of Veteran's Services and Program Manager.

Minimum Education, Certification, Experience:

• Bachelor's degree in social work, human services, related field, or 2 years' experience working with Veterans.
• Demonstrated interest in working with Veterans and the ability to be compassionate and understanding.
• Demonstrated ability to work with others and communicate effectively.
• Ability to work with individuals of varying socioeconomic status, skill levels, experiences and cultures.
• Maintain strong professional communication and professional appearance.
• In-depth Information technology skills.
• Ability to manage multiple tasks simultaneously.

Other Requirements:

• Background check
• Travel throughout Marion & Polk County OR required
• MVR background check
• Valid driver's license
• Current vehicle and liability insurance

WHY WORK HERE?

• Easterseals Oregon is a progressive public not-for-profit organization that identifies service delivery gaps in the community, building programs to address community needs, and continually strives towards being best of class in our practices and empowering staff with our leadership.

OUR EMPLOYEES

• You will find your peers at Easterseals Oregon (ESO) to be completely dedicated to the participants they serve, driven with a passion to help people succeed.

Our employees are solution-oriented with profound integrity and commitment. They are highly skilled, adaptive and dependable. Our employees are described as approachable, empathetic, and heart-led.

OUR CULTURE

• Easterseals Oregon supports participants in their journey to self-sufficiency through a heart-led approach.

We value and accommodate differences with compassion and fairness. We collaborate to build trust and benefit for our team, our participants, and the community. We appreciate our employees and provide leave opportunities to support work-life balance.

ABOUT EASTERSEALS OREGON

Mission :

To unlock opportunities by empowering children and adults with disabilities, Veterans, seniors, and underserved communities to thrive.

Vision :

To deliver transformative disability services, workforce development, and housing programs, empowering individuals and families to lead fulfilling lives and enriching communities across Oregon. Core Values are the ESSENCE of who we are: Excellence, Service, Stewardship, Equity, Nurture, Compassion, and Empowerment "Your life and mine shall be valued not by what we take... but what we give." - Edgar Allen, Easterseals Founder Easterseals Oregon has been serving the Oregon community for 80 years in filling gaps for the disabled, veterans, low income and older adults with education, career assistance and housing.

Equal Opportunity Statement:

Easterseals Oregon is an equal opportunity employer. In accordance with applicable law, the company prohibits discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin, or ancestry, physical or mental disability, sexual orientation, genetic information, uniformed service, or any other consideration protected by federal state and local laws. Our commitment to equal opportunity employment applies to all people involved in our operations and prohibits unlawful discrimination by any employee.

EXPECTATION FOR ALL EMPLOYEES

Easterseals Oregon employees are expected to support the mission

Pay:

$23.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid sick time Vision insurance

Work Location:

In person