A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
If you're the kind of person who can make someone feel heard, understood, and hopeful within just a few minutes of meeting them, we'd love to meet you.
Location:
Lebanon, PA Company:
Lin Health Schedule:
Full-time | Monday-Friday | Clinic Hours About Lin Health At Lin Health, we're changing the way chronic pain is treated. Our evidence-based Pain Recovery Program helps people living with chronic pain improve their quality of life through education, coaching, and behavioral health strategies that address the underlying drivers of persistent pain—not just the symptoms. We partner closely with healthcare providers to ensure patients receive compassionate, whole-person care that empowers them to get back to living. About the Role We're looking for an exceptional Patient Engagement Manager to become the face of Lin Health within one of our partner specialty clinics. You'll spend your day having meaningful conversations with patients who have been living with chronic pain—helping them understand their options, answering questions with empathy, easing concerns, and guiding them through their first steps into the Lin Health program. You'll serve as a trusted extension of the clinic team, ensuring every eligible patient has the opportunity to learn about a treatment approach that could meaningfully improve their life. We're looking for someone who genuinely loves working with people, remains calm under pressure, and can build trust within minutes. What You'll Do Meet one-on-one with patients referred by their healthcare providers Educate patients about chronic pain recovery and the Lin Health program using clear, relatable language Answer questions with empathy, curiosity, and professionalism Help patients determine whether the program is a good fit Guide patients through enrollment and assist them with downloading and navigating the Lin Health app Ensure patients feel confident and supported before leaving the clinic Coordinate closely with physicians, APPs, nurses, and clinic staff Document patient interactions accurately Help identify opportunities to improve clinic workflows and patient engagement Occasionally support outreach efforts to strengthen relationships with clinic partners and help grow the program Preferred Qualifications We welcome applicants from many healthcare backgrounds.
Preferred experience includes:
Registered Nurse (RN) Licensed Practical Nurse (LPN) Physical Therapist or Physical Therapist Assistant Occupational Therapist or Occupational Therapy Assistant Medical Assistant Health Coach Athletic Trainer Social Worker Other patient-facing healthcare experience Additional qualifications include: Experience educating patients or clients Comfortable discussing health-related topics Strong communication and active listening skills Comfortable using technology and mobile applications Excellent organizational skills and attention to detail Bonus qualifications (not required): A bachelor's degree or higher Spanish-speaking Experience with chronic pain, rehabilitation, behavioral health, or pain neuroscience Business development, provider outreach, or relationship management experience Who You Are The ideal candidate is someone who: Leads with kindness and compassion Builds trust quickly with people from all backgrounds Stays calm when conversations become emotional Is naturally curious and asks thoughtful questions Explains complex ideas in simple, understandable ways Is organized without losing the human connection Takes initiative and enjoys improving processes Wants to make a meaningful difference in patients' lives every day What You'll Love About Lin Health Join a mission-driven healthcare company changing the future of chronic pain care Make an immediate, measurable impact on patients' lives Work alongside innovative physicians and healthcare teams Be part of a collaborative, supportive, and rapidly growing organization Opportunity for professional growth as Lin Health continues to expand
