Care Coordinator#26-01526

Up to $20 per hour

Lewisville, TX

Remote Job Description

Job Title:

Care Coordinator

Pay:

$20.00/hour | Weekly Pay

Location:

100%

Remote Schedule:

Monday to Friday | Must be available for any 8-hour shift between 7AM to 7PM CST (shift assigned)

Training:

Mandatory Virtual Training | 8:00 AM-5:00 PM CST | On-Camera Attendance Required

Start Date:

9/8/2026

Opportunity Overview:

Join a leading healthcare organization dedicated to helping patients access life-changing specialty therapies. In this customer-facing role, you will support patients, caregivers, healthcare providers, and referral sources throughout the treatment journey. You will assist with patient enrollment, referrals, insurance-related inquiries, account management, and ongoing support while delivering a compassionate, high-quality customer experience. This is a fully remote opportunity with company-provided equipment and the chance to make a meaningful impact in patients' lives.

Responsibilities:

Handle inbound and outbound calls while identifying patient and provider needs and striving for first-call resolution

Create and process patient referrals, applications, and enrollment documentation accurately

Educate patients and providers on program requirements, status updates, and next steps

Investigate and resolve patient, caregiver, and physician inquiries in a timely manner

Document detailed account notes and case information within proprietary systems while actively speaking with callers

Conduct outbound calls for patient follow-ups, confirmations, and information gathering

Manage patient accounts from initial referral through final approval or denial

Collaborate with referral sources and healthcare providers to support patient enrollment

Report adverse events within required timelines and according to company policies

Maintain quality standards while providing empathetic and supportive customer experiences

Stay informed on policy, procedural, and program updates to ensure compliance

Prioritize multiple tasks and manage workload with urgency and attention to detail Skills & Qualifications

Technical & Functional Skills:

Strong computer literacy and data entry skills

Proficiency with Microsoft Office applications

Ability to accurately document information while multitasking during phone conversations

Knowledge of customer service or call center operations preferred

Understanding of Medicare, Medicaid, and Commercial insurance coverage guidelines preferred

Knowledge of medical, supplemental, and pharmacy insurance benefits preferred

Familiarity with Medicare Administrative Contractor (MAC) practices preferred

Ability to independently resolve complex customer and patient issues

Soft Skills:

Excellent verbal and written communication skills

Strong customer service and relationship-building abilities

Demonstrated empathy and professionalism when interacting with patients and providers

Strong problem-solving and conflict-resolution skills

Ability to work independently and manage multiple priorities

Detail-oriented with strong organizational and time-management skills

Flexible, adaptable, and patient-focused mindset Education & Additional Requirements

Education:

High School Diploma or GED required

Experience:

2-4 years of customer-facing or call center experience preferred

Work Environment:

Dedicated, quiet, distraction-free home workspace

Must provide high-speed wired internet (minimum: 15 Mbps download / 5 Mbps upload, max 30ms ping)

Dial-up, WiFi, satellite, and cellular connections are not acceptable

Must use a surge protector with network line protection for company equipment

#TMCS