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Unity Care AI LLC
RPM/CCM Care Manager
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Job Description
About Us Unity Care AI provides remote care management and virtual care coordination services that proactively monitor patients between office visits. Our solutions enhance engagement, prevent complications, and improve outcomes across both chronic and preventive care programs. Job Summary We are seeking compassionate and motivated Certified Medical Assistants to join our virtual care coordination network. This role plays a vital part in supporting patients with multiple chronic conditions by ensuring continuity of care, proactively monitoring health data, and improving long-term health outcomes. Our specialized programs are designed to provide ongoing remote care for patients between their regular provider visits. The goal is to help patients successfully navigate their chronic care programs, prevent complications, and improve their overall quality of life. Responsibilities Conduct structured patient check-ins, enrollment support, and monthly touchpoints per program cadence. Support patient adherence through data review, device reading checks, reminders, and barrier identification. Assist patients with remote program onboarding and basic technology troubleshooting. Document patient interactions, actions taken, and next steps clearly, thoroughly, and consistently within the care platform. Coordinate and route patient-reported alerts or concerns using established protocols and closed-loop handoffs. Maintain strict HIPAA-aware communication and secure handling of all patient information. Contribute to quality improvement by providing practical feedback on documentation standards and software workflows. Required Qualifications Hold an active MA certification. Prior experience handling