A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
TextCare Specialist One to One Health - 3.4 Chattanooga, TN Job Details Full-time 17 hours ago Qualifications Patient question and concern management Texting/chatbox tools Electronic health records (EHR) management Phone communication Writing skills English High school diploma or GED Customer engagement Video communication Telehealth platforms Productivity software
Technical Proficiency Full Job Description Position Summary:
The TextCare Specialist is the starting point for each telehealth encounter and plays a vital role in maintaining continuity of care. The MA builds relationships with patients through responsive, clear, and effective communication. The day-to-day role involves triaging patients and coordinating care; dynamically responding, scheduling, charting, referring, setting tasks, and initiating follow-up. The TextCare team communicates with and treats patients in a caring and compassionate manner using multiple communication methods, including text, phone, video, and email. The ideal representative is proficient with technology, focused on patient experience, and enjoys a dynamic collaborative environment - working closely with providers to deliver seamless care.
ESSENTIAL FUNCTIONS
Monitoring the patient engagement software for incoming messages and responding to those messages with a patient-first approach. Delighting patients with timely and compassionate responses, building the initial relationship that makes TextCare their preferred healthcare resource for problems big and small. Conducting initial patient intake, confirming their identity, reviewing previous uses, and directing them to available providers. Maintaining effective communication and continuity of care - connecting patients and providers in a timely and seamless manner. Securing patient information while maintaining patient confidence by completing and safeguarding medical records. Dynamically support TextCare, coordinating closely with providers while maintaining TextCare operational efficiency. Assisting with scheduling and other care coordination activities. Protecting the practice by adhering to professional standards, federal, state, and local healthcare policies.
REQUIRED SKILLS/KNOWLEDGE
Ability to provide patients with timely responses, clear and professional communication, and a steadfast willingness to find solutions to all problems. Strong communication skills, including active listening and empathy, to effectively address patient needs and concerns and coordinate care. Proficient in basic technology (Microsoft products, etc). Ability or willingness to learn patient engagement software / customer service systems that enable omnichannel (text, phone, video, email) communication with patients and teammates. Ability or willingness to learn basic Electronic Medical Record (EMR) systems. Ability to multi-task and work independently with excellent organizational skills. Must possess a strong sense of professionalism Must thrive in a team dynamic Ability to read, write, and communicate the English language. Ability to effectively communicate both orally and in writing Ability to follow written or verbal step-by-step instructions Ability to concentrate, think, and learn Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.
QUALIFICATIONS/EXPERIENCE
1+ years of work experience, preferably in customer service or healthcare. Willing to work assigned shift weekdays between the hours of 11AM - 9PM and Weekends between the hours of 6AM - 5PM (40 hours weekly) CCMA (or similar clinical accreditation) strongly preferred. Highschool diploma or equivalent required
REQUIRED SKILLS/KNOWLEDGE
Ability to provide patients with timely responses, clear and professional communication, and a steadfast willingness to find solutions to all problems. Strong communication skills, including active listening and empathy, to effectively address patient needs and concerns and coordinate care. Proficient in basic technology (Microsoft products, etc). Ability or willingness to learn patient engagement software / customer service systems that enable omnichannel (text, phone, video, email) communication with patients and teammates. Ability or willingness to learn basic Electronic Medical Record (EMR) systems. Ability to multi-task and work independently with excellent organizational skills. Must possess a strong sense of professionalism Must thrive in a team dynamic Ability to read, write, and communicate the English language. Ability to effectively communicate both orally and in writing Ability to follow written or verbal step-by-step instructions Ability to concentrate, think, and learn Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.
QUALIFICATIONS/EXPERIENCE
1+ years of work experience, preferably in customer service or healthcare. CCMA (or similar clinical accreditation) strongly preferred. Highschool diploma or equivalent required
