Case Manager ( Success Partner ) Mane Up Memphis Inc. Memphis, TN Job Details Part-time $20 an hour 9 hours ago Benefits Dental insurance 401(k) Paid time off Vision insurance Qualifications Employee relationship building Stakeholder relationship building Full Job Description Position Summary The Case Manager / Success Partner supports the delivery of Mane Pathways™, Mane Steps to Money™, Lunch and Learns, Enrollment Sessions, and other Mane Up Memphis™ prevention-focused behavioral health and emotional regulation programs serving youth, young adults, and families. This role focuses on participant engagement, accountability, case coordination, documentation support, emotional wellness reinforcement, and continuity of care throughout the program cycle. The Success Partner works closely with Program Therapists, Enrollment Coordinators, and internal staff to ensure participants remain connected, engaged, and supported throughout services. This position is designed to support prevention, emotional regulation, relationship skills, behavioral wellness, and community stabilization through structured engagement, accountability support, and resource coordination. Work Schedule Saturdays 8am-8pm as needed/schedule Tuesdays and/or Thursdays 8am -5pm as needed/schedule Core Responsibilities Program Delivery & Participant Support Support Mane Pathways™ group sessions in alignment with curriculum standards and program structure Assist with participant engagement, attendance tracking, accountability check-ins, and group support during sessions Reinforce emotional regulation strategies, communication skills, and wellness education introduced by Program Therapists Support in-person and telehealth programming as assigned Assist with makeup sessions, workshops, outreach activities, and community events connected to Mane Up Memphis™ programming Case Management & Care Coordination Conduct weekly participant check-ins to support engagement, accountability, and goal progression Monitor participant attendance, participation, and program completion progress Collaborate with Program Therapists and Enrollment Coordinators to ensure participants are properly enrolled in cohorts, makeup sessions, and continued services when applicable Assist participants with referrals and connection to community resources and support services Escalate participant concerns, behavioral concerns, or crisis-related issues to licensed clinical staff when appropriate and/or assigned to by Program Operations Manager Support continuity of care and communication between participants, families, schools, and internal staff when applicable Documentation & Compliance Complete attendance tracking, engagement and progress notes, follow-up documentation, and required program documentation Maintain HIPAA compliance and confidentiality standards Utilize Apricot and approved systems for assigned documentation responsibilities Maintain accurate and timely updates within Apricot and internal reporting systems to support quality assurance and real-time program tracking Participate in required trainings, supervision meetings, program rehearsals, and quality improvement activities as assigned Collaboration Work closely with Program Therapists, Enrollment Coordinators, and the Program Operations Manager to maintain smooth program delivery Coordinate with Case & Data staff regarding participant engagement and referrals Communicate professionally with staff, schools, community partners, and families when applicable Support outreach events, workshops, and community engagement activities as assigned Qualifications Bachelor's degree or master's degree in social work, psychology, counseling, human services, public health, or a related field preferred LMSW candidates are encouraged to apply This position does not provide supervision hours toward independent clinical licensure Strong communication, organization, and relationship-building skills Experience working with youth, young adults, and families preferred Ability to work collaboratively in fast-paced community environments Comfortable with both in-person and telehealth engagement Preferred Skills Trauma-informed care experience Group facilitation experience Knowledge of behavioral health and emotional regulation strategies Experience working within community-based or nonprofit settings Cultural responsiveness and relationship-building skills Schedule Expectations Flexible scheduling based on cohort and program needs Must be available annually for the first Saturday in May for the Mane Mindscape™ Mental Health Festival Evening and Saturday availability preferred Typical program coverage may include Monday, Wednesday, Friday and sometimes Saturday Compensation Structure Paid per approved session, workshop, or assigned program activity No guaranteed minimum hours Compensation determined by approved contractor agreement and program assignment needs Professional Growth Opportunity Mane Up Memphis™ values professional development and internal growth opportunities. Case Managers / Success Partners who later obtain full clinical licensure (LCSW or equivalent) and maintain a strong performance record may be considered for future opportunities within the clinical team based on organizational needs and performance evaluations. Work Environment Mane Up Memphis™ is a community-based behavioral health and educational organization committed to helping youth, young adults, and families heal emotionally and grow financially to build stronger and more stable communities

Pay:

$20.00 per hour

Benefits:

401(k) Dental insurance Paid time off Vision insurance Application Question(s): Select Your Preferred Cohort ☐ Ages 11-14 ☐ Ages 15-17 ☐ Ages 18-25 ☐ Ages 25+

Work Location:

In person