Customer Service Representative/Patient Advocate VIX Medical Equipment Laredo, TX Job Details Full-time $11 - $13 an hour 20 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Interpersonal skills Medical office experience High school diploma or GED Attention to detail Organizational skills Full Job Description Job Overview We are a DME (Durable Medical Equipment) company dedicated to providing exceptional service and quality medical equipment to our patients and healthcare partners. We are looking for a detail-oriented and dependable Intake Coordinator / Customer Service Representative to join our team and play a key role in the patient onboarding process. The Intake Coordinator / Customer Service Representative is responsible for processing new patient referrals, verifying insurance, ensuring documentation accuracy, and providing excellent customer service to patients, caregivers, and healthcare providers.

Key Responsibilities:

Receive and process new patient referrals accurately and promptly Verify insurance eligibility and coverage for DME services Communicate with physician offices to obtain required documentation and authorizations Enter patient and order information into the system accurately Provide friendly and professional customer service over the phone and in person Meet monthly sales goals Coordinate delivery or pickup of equipment with patients and internal staff Maintain confidentiality and comply with HIPAA regulations Assist with general office duties as needed

Qualifications:

High school diploma or equivalent (required) Previous experience in a DME, medical office, or insurance verification role (preferred) Strong organizational skills and attention to detail Excellent communication and customer service skills Proficient with computers and comfortable learning new software Ability to multitask and work in a fast-paced environment Bilingual in Spanish & English If you're a team player with strong communication skills and a passion for helping patients, we'd love to hear from you.

Job Type:

Full-time Pay:

$11.00 - $13.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person