A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
Join a team that's changing lives, one patient at a time. At The Center for TMJ & Sleep Solutions NW, we do more than treat symptoms. We help patients reclaim their sleep, reduce chronic pain, improve their health, and restore their quality of life. We are seeking an exceptional Treatment Coordinator who can bridge the gap between our clinical team and our patients, helping them confidently move forward with recommended care. This role is ideal for someone who thrives on building relationships, communicating with empathy, and helping people make informed healthcare decisions. You'll combine clinical knowledge, insurance expertise, and outstanding interpersonal skills to create an exceptional patient experience from consultation through treatment. If you're someone with a warm, engaging personality who naturally earns trust and enjoys guiding patients through important healthcare decisions, we'd love to meet you.
What You'll Do:
As our Treatment Coordinator, you'll serve as the primary point of contact after a provider recommends treatment. You'll ensure every patient understands their diagnosis, treatment options, financial responsibilities, and the life changing benefits of moving forward with care.
Responsibilities:
Review and present individualized treatment plans with confidence, compassion, and professionalism. Educate patients on recommended treatment and answer questions in a way that is clear, supportive, and easy to understand. Calculate and explain patient financial responsibility using insurance benefits, deductibles, copays, coinsurance, prior authorizations, and self pay options. Help patients navigate financing and payment options when appropriate. Build trust and meaningful relationships that empower patients to make informed decisions about their care. Follow up with patients who have not yet scheduled treatment, providing additional education and support as needed. Partner closely with providers, assistants, and the administrative team to ensure a seamless patient experience. Maintain accurate documentation and communicate effectively with both clinical and administrative teams. Provide occasional front office support, including scheduling, answering phones, and assisting with patient check in and check out when needed.
What We're Looking For:
We're looking for someone who combines professionalism with personality, someone who is confident without being pushy, organized without losing the personal touch, and passionate about helping patients improve their lives.
Qualifications:
At least one year of experience in a dental, medical, or specialty healthcare practice is preferred. Previous experience in treatment coordination, patient financial counseling, healthcare consulting, or a similar patient facing role is strongly preferred. Experience in relationship based consultative roles is a plus. Strong understanding of medical insurance, deductibles, coinsurance, copays, prior authorizations, and patient financial responsibility. Excellent communication and presentation skills with the ability to explain complex information in an approachable way. A naturally positive, engaging, and confident personality that helps patients feel comfortable and cared for. Exceptional organizational skills with the ability to manage multiple priorities in a fast paced environment. Experience with dental or medical practice management software is preferred. Why Join Our Team? When patients come to us, they're often struggling with chronic pain, poor sleep, headaches, TMJ disorders, or obstructive sleep apnea. The work we do has the potential to dramatically improve their health and quality of life. As a Treatment Coordinator, you'll play a vital role in helping patients access the care they need.
We offer:
A collaborative, supportive team environment Meaningful work that truly changes lives Opportunities for professional growth and development A specialized healthcare setting unlike traditional dentistry The opportunity to make a lasting impact on every patient you serve If you're looking for more than just another job, if you want to be part of a team that's passionate about helping people live healthier, happier lives, we'd love to hear from you.
Job Type:
Full-time Pay:
From $25.00 per hour
Benefits:
401(k) matching Employee discount Health savings account Paid time off Ability to
Commute:
Silverdale, WA 98383 (Required) Ability to
Relocate:
Silverdale, WA 98383: Relocate before starting work (Required)
