A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity. We pride ourselves in providing compassionate, world-class care to our community. At Ivinson we offer a competitive total rewards package including; full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust. Base salary starts at $37.09/hr .
E S S E N T I A L F U N C T I O N S
Support the achievement of high-level patient satisfaction and service excellence throughout IMH Develop, coach and mentor teams to improve operational excellence and the patient experience Assists in the deployment of support tools and ensures that they are effectively used on an operational basis Assists in the development and implementation of best practice processes and procedures to improve patient experience Serves as the main Patient Advocate for IMH, including monitoring patient complaints/grievances and promoting timely resolution of incident reports Provides Patient Experience report to the Board Quality and Safety Committee and Board of Directors as directed Works closely with Patient Survey Vendor (i.e. Press Ganey) to communicate hospital specific needs and collaborate on improvement initiatives Run monthly patient survey vendor reports for distribution to department leadership Other duties as assigned.
E D U C A T I O N
Bachelor's degree or equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired Master's degree preferred
E X P E R I E N C E
At least two (2) years of experience in healthcare required
C R E D E N T I A L S N/A K N O W L E D G E , S K I L L S A N D A B I L I T I E S
Excellent customer service skills, including but not limited to: a friendly personality, tact, patience, empathy and a helpful, professional attitude both in person and on the telephone. Ability to effectively communicate with staff, managers and the general public verbally and in writing. Demonstrate effective listening skills. Excellent organization and time management skills and ability to establish priorities effectively. Possess exceptional problem solving skills. Ability to work effectively without immediate supervision. Ability to learn new computer software programs. Ability to recognize and protect confidential information. Demonstrate ethical and legal accountability for the position. At Ivinson Memorial Hospital, we believe that our employees are our greatest investment. That's why we are committed to fostering a supportive, empowering environment where every team member has the resources and opportunities to thrive. We know that providing world-class healthcare starts with investing in our employees, ensuring they have the tools to grow, excel, and provide exceptional care. Our competitive and comprehensive total rewards package includes: For benefits eligible employees: Medical, dental, and vision insurance Paid time off: take the time you need to recharge Retirement plans, including 403(b) matching Employer-paid life and long-term disability insurance: Peace of mind for you and your family For all employees: Yearly work anniversary pay increases Education Reimbursement; up to $2,500 annually Retirement plan participation Free certification classes: enhance your skills at no cost to you Health and Wellness discounts at local gyms Discounts at select mobile networks, local vendors, and
Elitch Gardens Mental Health:
6 free confidential, in-person counseling sessions offered by Pathways annually
Financial Counseling:
free services through WellCents to help you take control of your financial journey Legal assistance and will preparation services
Student Loan Forgiveness:
Ivinson Memorial Hospital is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program Please use this link for more information regarding our rewards package and benefits: Benefits Guide . At Ivinson Memorial Hospital, we are more than just a workplace - we are a community where your growth and well-being matter. Join us in making a difference in the lives of the Laramie community and help us provide world-class care.
