Published:

8/9/2026\nFull time

Department:

Patient Experience Schedule/Status:

\n11am-730pm;

Part Time Standard Hours/Week:

\n16

General Description:

\nUnder the direct supervision of the Patient Experience Manager and Director, the primary function of the Service Excellence Ambassador is to provide exceptional customer service to enhance the patient and visitor experience within our healing healthcare environment and within the assigned functional area (e.g. Emergency Department, Medical Surgical Units, etc.) This position is an integral member of the care team serving between patients/visitors and the care team facilitating seamless communication and prompt service delivery. Successful performance is measured, in part, by assigned area(s) achieving desired HCAHPs results within the food quality and room cleanliness domains.\nThe position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Key Responsibilities:

Assures all assigned patients' meal needs are handled.\nTakes responsibility for patient satisfaction during assigned shift.\nMakes beds, gathers linens, empties trash cans, completes patient room checkout assignments according to prescribed methods.\nPerforms spot cleaning of walls, windows and carpeted areas. Notifies EVS supervisor of areas that require more than spot cleaning.\nCleans bathrooms and fixtures and sanitizes floors daily.\nMaintains housekeeping equipment and restocks supplies.\nProvides special order list to cooks and prepares all cold special items for meal service.\nAssembles patient trays neatly and accurately according to prescribed diet and patient orders. Pays special attention to all \"high risk\" trays (altered consistencies and food allergies).\nPromptly delivers patient trays timely and according to prescribed meal delivery schedule.\nAssures maintenance of hot and cold food temperatures during tray delivery.\nAssists management in any way conducive to the efficient operation of the Food and Environmental Services Department\nAssist other team members when necessary. Ask for help when necessary.\nUses a \"3 patient identifier\" with all patients (name, DOB, any food allergies?) to assure trays are delivered to the correct patient.\nAlways follows HEART and the 4P's (Pain, Potty, Possession and Position) guidelines for nonclinical care partners in all interactions with the patient.\nPractices safe food handling and HACCP compliance during the preparation of all foods.\nParticipates in daily huddles and assists management, as appropriate, in performing tasks conducive to efficient and effective operations of the department.\nServes as the

ADA Coordinator:

knowing where the appropriate auxiliary aids are stored and how to operate them. Responsible for ensuring the maintenance, repair, replacement and distribution of such aids. Additionally, the ADA Coordinator is responsible for working with the Human Resources & People Development Departments to ensure that all Parrish Healthcare Care Partners are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients. \\Complies with National Patient Safety Goals.\nPerforms other duties as assigned.\nKnows fire, disaster and safety procedures and regulations as pertains to the work area.

Requirements:

Formal Education:

\nHigh school diploma or GED required.

Work Experience:

\nOne year to two years in

Customer Service Required Licenses, Certifications, Registrations:

\nBCLS through American Heart Association (to be obtained within first six months of hire)\n

H.E.A.R.T

training and competency required within 90 days of hire.

Part Time Benefits:

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