Position Summary Assesses transport requests via Transport Tracking. Exemplifies mission, vision and values while leading conflict resolution, demonstrating critical thinking and dealing with conflict situations. Evaluates transport tracking to accommodate appropriate turn around times. Acts as liaison between transporters and hospital staff. Maintains effective communication with the Assistant Supervisor and Supervisor. Implements hospital and departmental policies. Keeps account of all equipment, assuring maintenance and repairs are completed in timely manner. Assures appropriate staffing for daily shift. Makes schedule changes as appropriate. Assures appropriate dress code adherence. Utilizes chain of command to resolve issues. Supports departmental Patient Advocate Program and hospital Service Excellence Programs. Responsibilities 1. Assess productivity to determine any backlogs for transport services and personnel backups. -Reviews Transport Tracking for issues and works with Central Transport Dispatcher to enhance departmental services and decrease unnecessary wait times. 2. Makes daily assignments, including lunch schedules, re-evaluating for changes as necessary throughout shift. Assigns communication equipment for shift, including pagers and phones. Ensures staff are logged in to Transport Tracking system as per unit expectations. Communicates assignments with Central Transport Dispatcher and re-evaluates for assignment changes throughout shift in order to enhance overall throughput. Communicates regularly and effectively with Central Transport Dispatcher. 3. Acts as a liaison between transporter and hospital staff when problems or delays occur during transport. 4. Communicates effectively with Supervisor (or Patient Placement Facilitator) any changes, problems, issues or concerns during shift.-Communicates departmental issues with Leadership staff. Communicates and implements hospital and departmental policies. 5. Leads daily huddle for transport staff. 6. Implements equipment maintenance by assigning transporters to complete cleaning and inspecting the safety of equipment on a daily basis, including oxygen tanks.-Locates equipment such as wheelchairs, stretchers needed for departmental use. -Completes terminal cleaning record for all equipment per policy. 7. Previews staffing pattern for following day/week to assure appropriate coverage. Discusses scheduling needs with Supervisor to determine covering call ins by schedule rearrangement or calling in additional staff. Makes schedule changes in Flexwork, including call outs as well as approved staffing changes. 8. Assures appropriate dress code including ID badge display. 9. Assists staff with orientation. 10. Actively participates in Patient Advocate and Service Excellence Program by striving to meet satisfaction scores and encouraging staff to do the same. Minimum Requirements Current American Heart Association CPR is required. High School equivalent or higher is required. 1 year to 3 years in Patient Transport, Care Partner, or Nursing Assistant is required. Pay Range $18.00 - $22.42 ECU Health About ECU Health Medical Center ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people. General Statement It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.