PERSONAL TRAINING & FITNESS MANAGER

Position Summary The YMCA is seeking a Personal Training & Fitness Manager to help lead and grow our wellness offerings while supporting day-to-day operations of the Wellness Center. This role works closely with the Associate Director of Healthy Living to oversee the Personal Training program, support staff development, and ensure a safe, welcoming, and high-quality experience for members. You'll play a key role in connecting members to services, supporting trainers, and keeping the fitness floor running smoothly. What You'll Do Lead the Personal Training Program Coordinate daily operations of the Personal Training program Serve as the main contact for members interested in training services Match members with trainers based on goals, availability, and needs Support trainer scheduling and ensure timely follow-up with clients Track participation and help identify opportunities to grow the program Assist with onboarding and development of personal training staff Supervise & Support Staff Provide direct supervision, coaching, and feedback to trainers and fitness staff Assist with hiring, onboarding, and scheduling Promote accountability, teamwork, and strong member service Ensure staff maintain required certifications Support Fitness Center Operations Help maintain a safe, clean, and well-supervised Wellness Center Monitor equipment and communicate maintenance needs Support wellness programs that drive member engagement and retention Enhance the Member Experience Build relationships with members and create a welcoming environment Promote YMCA programs and services Respond to questions and concerns with professionalism and follow-through Support initiatives that improve member satisfaction and retention Handle Administrative Responsibilities Assist with program coordination and scheduling Review and submit payroll for personal training staff Track participation and operational data Contribute to planning and improving department operations Organization-Wide Impact Represent and support the YMCA's mission and core values: caring, honesty, respect, and responsibility Collaborate across departments to ensure a consistent member experience Participate in trainings, meetings, and organizational initiatives Support safety practices and risk management standards What We're Looking For Supervisory experience preferred Personal training certification (ACE, NASM, ACSM, or similar) preferred Experience in health & wellness, fitness, or a related field Strong communication, organization, and problem-solving skills Ability to build relationships with members, staff, and community partners CPR/AED/First Aid certification (or ability to obtain) Comfortable working with systems, data, and scheduling tools Schedule & Work Environment Full-time, exempt position Schedule includes early mornings, evenings, weekends, and Sundays Flexibility required to meet program and staffing needs Fast-paced environment with a mix of desk work and time on the fitness floor Physical requirements include standing, walking, and responding to emergency situations when needed Abuse Prevention Responsibilities All employees are expected to maintain boundaries, follow mandated reporting requirements, and uphold our policies and procedures to protect youth and participants. This includes attending required training, reporting suspicious or inappropriate behaviors, and adhering to procedures that minimize risk. Supervisors are also responsible for providing oversight, feedback, and accountability to ensure staff and volunteers follow these standards. Our organization is committed to creating a safe environment.