Hybrid Pharmacy Technician CSR

Local Pharmacy Technician CSR (Hybrid)

THIS IS NOT A TRAVEL CONTRACT POSITION

The Call Center Representative will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Company's products and services.

Hours:

8:00am-5:00pm, Monday- Friday

•After first 4 weeks of training, agents move to hybrid schedule: Tu/Wed/Thu in office, M/F wfh

•

Pay:

$19/hour (NOT

NEGOTIABLE

)

Location:

Elkridge, MD

REQUIRED

KNOWLEDGE, SKILLS AND ABILITIES

PHARMACY

TECHNICIAN CERTIFICATION REQUIRED

Pharmaceutical experience is preferred Demonstrated strong organizational and interpersonal communication skills. Considerable interface by telephone and/or in-person necessitates tact and strong verbal communication skills. Experience with accounting preferred. Excel experience

PRINCIPAL DUTIES AND RESPONSIBILITIES

Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information from the caller to properly resolve the situation. Communicates appropriate options for resolution. Investigates and resolves complaints. Refers non-routine inquiries and complaints to senior level Call Center Representatives. Uses a computer system to research inquiries and log customer calls.

WORKING CONDITIONS

Works in a call center operations environment. Ability to use PC, calculator, and/or other office equipment. Works independently or as part of a group or team in a diverse work environment.

Benefits, Perks, and More:

Benefits such as health, dental, vision, disability, and life insurance start on the 1st of the month after 60 days of employment. Dental and vision discount programs start immediately. 401K is available after one year of employment. Extras include scrub, hotel, shopping, learning, referral bonuses, extended-stay discounts, PTO, and paid holidays.

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

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