A third level position in the pharmacy department, this employee will assist pharmacists and the pharmacy department team with providing medication services and pharmaceutical care to patients and customers. Required Knowledge & Skills

Education:

High School Diploma or GED

Experience:

Three years of related experience. Requires broad knowledge of complex systems and procedures.

Licenses and Certifications

CERTIFIED PHARMACY TECHNICIAN

GEORGIA REGISTERED PHARMACY TECH

Qualifications

• Ability to pass a basic written competency examination. Must have a solid, working knowledge of medications: brand and generic names, dosage forms, common dosages, and common uses.
  
• Ability to interact and work well as part of a team oriented environment.
  
• Ability to work well in high volume, high stress situations.
  
• Adapts positively to changes in workload and or work schedule.
  
• Must exhibit leadership skills of being a good listener, being a good communicator, have the ability to make sound decisions, and being a good problem solver.
  
• Desire to learn and excel through technician leveling program.
  
• Must exhibit a warm, friendly, and caring professional demeanor.
  
• Must have completed the educational requirements and received certification to administer immunizations in the State of Georgia.
  
• Three Years of related experience in a healthcare facility or six years of experience in a retail pharmacy setting. Functions
  Area of Responsibilities
  
• Exhibits excellent customer relations to everyone. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  
• Models and shares customer service best practices with all team members to deliver a delightful customer experience, including interpersonal habits of greeting customers and patients, maintaining eye contact, and being courteous to all.
  
• Responsible for screening and triaging incoming phone calls in a timely manner and the handling of those not requiring the attention of the pharmacist. Constant attention to detail is mandatory.
  
• Responsible for maintaining cleanliness and organization of pharmacy stock and work areas. Demonstrates effective organizational skills.
  
• Displays a positive and professional image at all times. Complies with dress code and strives to act professionally in words and actions at all times.
  
• Acknowledges patient's rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPPA guidelines and regulations.
  
• Performs duties as assigned by the Pharmacy Manager, Pharmacist on Duty, and or Director of Pharmacy.
  
• Responsible for using pharmacy systems to obtain patient and drug information, processing prescriptions, and checking for possible contraindications and interactions. Ensures that all information is entered accurately and in a timely manner.
  
• Under the supervision of the pharmacist, is responsible for the accurate and timely filling of prescriptions by retrieving, counting, and pouring pharmaceuticals, verifying the correct medication. Assists the pharmacist in maintaining an efficient work flow.
  
• Responsible for the immediate reporting of any medication errors or quality issues to the Pharmacy Manager and or Director of Pharmacy.
  
• Responsible and accountable for registering all sales on the cash register, collecting and handling cash as required.
  
• Responsible for processing (correcting and submitting) any manual claims for third party program prescription services in a timely and efficient manner.
  
• Assists and supports the Pharmacy with inventory management activities, when needed, such as: ordering, unpacking, checking-in, and storing shipments of pharmaceuticals and supplies. Files claims for overages (items received, but not billed), shortages (items billed, but not received), and any order errors or damaged items.
  
• Participates effectively as a team member by being accountable, helpful, and welcoming to co-workers, providers, patients, and customers.
  
• Participates in orientation and staff development activities as requested.
  Compliance Statement
  
• Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program.

Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Required Knowledge & Skills

Education:

High School Diploma or GED

Experience:

Four years of related experience. Requires broad knowledge of complex systems and procedures.

Licenses and Certifications

CERTIFIED PHARMACY TECHNICIAN

GEORGIA REGISTERED PHARMACY TECH

Supervision

• Regularly uses the assistance of and supervises level I and II technicians to ensure accurate completion of assigned tasks. Must work closely with peers and supervisors as an efficient team member to promote optimal patient outcomes. All work is subject to verification and involves confidential information and data.
  Qualifications
  
• Ability to pass a basic written competency examination. Must have a solid, working knowledge of medications: brand and generic names, dosage forms, common dosages, and common uses.
  
• Ability to interact and work well as part of a team oriented environment.
  
• Ability to work well in high volume, high stress situations.
  
• Adapts positively to changes in workload and or work schedule.
  
• Must exhibit leadership skills of being a good listener, being a good communicator, have the ability to make sound decisions, and being a good problem solver.
  
• Desire to learn and excel through technician leveling program.
  
• Must exhibit a warm, friendly, and caring professional demeanor.
  
• Must have completed the educational requirements and received certification to administer immunizations in the State of Georgia.
  Definitions
  
• A third level position in the pharmacy department, this employee will assist pharmacists and the pharmacy department team with providing medication services and pharmaceutical care to patients and customers.

Position Responsibilities

Contact with

Others:

Performance of job requires contact with others where team work is essential, requiring tact in order to obtain cooperation. Contacts may be outside of the organization also.

Effect of Error:

Probable error usually detected in succeeding operations and generally confined to a single department or phase of organization activities. Practically all work is subject to verification or check. Occasional work with some confidential data where the effect of any disclosure would be negligible or where the full import is not apparent in the routines performed.

People Management Responsibilities

Supervisory Responsibility:

Has limited supervision over a small section of employees (up to 15), i.e. assigns and directs their work; instructs new employees and corrects results, may discuss with supervisor, but has no authority over job content or personnel. Team governance where the Members evaluate, interview, and recommend personnel actions.

Work Environment/Physical Effort

Mental Demands:

Semi-routine duties of some variety and difficulty performed under general supervision and following general operating procedures and practices. Work involves some planning to select correct methods and correct for error.

Working Conditions:

Minor

• Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.

Working Conditions Aspects for Immunizations

Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No

Directly works with Patients less than 12 months of age: No

Physical Effort:

Minor physical effort

• Job requires person to stand and/or walk frequently.

Lifts, carries, or uses lightweight (1 to 25 lbs.) materials or equipment less than half of the day. Works in reaching or strained position intermittently. Office or laboratory work requires close visual effort less than half of day. Office or Laboratory work with concentration on a monotonous, repetitious procedure or skill most of day, where speed and accuracy are essential.

Physical Aspects

Bending:

Occasional = 1%

• 33% of the time
  

Typing:

Constant = 67%

• 100% of the time.
  Manual Dexterity
• picking, pinching with fingers etc.: Constant = 67%
• 100% of the time.
  Feeling (Touch)
• determining temperature, texture, by touching: Not required
  

Hearing:

Constant = 67%

• 100% of the time.
  Reaching
• above shoulder: Occasional = 1%
• 33% of the time
  Reaching
• below shoulder: Occasional = 1%
• 33% of the time
  

Visual:

Constant = 67%

• 100% of the time.

Color Vision:

Constant = 67%

• 100% of the time.

Speaking:

Constant = 67%

• 100% of the time.

Standing:

Frequent = 34%

• 66% of the time
  

Balancing:

Occasional = 1%

• 33% of the time
  

Walking:

Constant = 67%

• 100% of the time.

Crawling:

Not required

Running

• in response to an emergency: Occasional = 1%
• 33% of the time
  Lifting up to 25 lbs.: Occasional = 1%
• 33% of the time
  Lifting 25 to 60 lbs.: Not required
  Lifting over 60 lbs.: Not required
  Handling
• seizing, holding, grasping: Constant = 67%
• 100% of the time.

Carrying:

Frequent = 34%

• 66% of the time
  

Climbing:

Occasional = 1%

• 33% of the time
  

Kneeling:

Occasional = 1%

• 33% of the time
  

Squatting:

Occasional = 1%

• 33% of the time
  

Tasting:

Not required

Smelling:

Not required

Driving

• Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Occasional = 1%
• 33% of the time
  Driving
• Class C vehicles: Not required
  Driving
• CDL class vehicles: Not required
  N95 Respirator usage (PPE): Not required
  Hazmat suit usage (PPE): Not required
  Pushing/Pulling
• up to 25 lbs.: Occasional = 1%
• 33% of the time
  Pushing/Pulling
• 25 to 60 lbs.: Not required
  Pushing/Pulling
• over 60 lbs.

: Not required