Responsibilities:

\nThe

ENTRY PSR

I/Lobby Experience Coordinator (LEC) helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion.\nThe individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable.\nThis individual will also utilize Phlebotomy skills to grown within the company.\nThe

ENTRY PSR I

has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner.\nThe

ENTRY PSR I

will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information.\nThe impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.\nUnder the direction of the area supervisor, perform daily activities accurately and on time.\nMaintain a safe and professional environment.\nMaintains required records and documentation.\nDemonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.\n

Requirements:

\nAbility to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet\nBe willing to work both in the lobby and in a draw room with patients to help with breaks that need to be covered\nTo perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.\nHigh Level Of Customer Service Experience/Skills Are Required - this is critical to the heart of the role\n

Required Education:

\nHigh school diploma or equivalent

REQUIRED

- no exceptions\nPhlebotomy experience is required, even if just an intern/externship to learn the basics\n

Work Experience:

\nMinimum of 1-2 years of client facing customer service

REQUIRED

(Retail, Home Health Aide, etc).\nSome Phlebotomy experience is

REQUIRED

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