Clinical Lab Assistant-Phlebotomy Technician Roles and Responsibilities:

Collect blood samples according to laboratory policies and procedures in the outpatient and inpatient setting. Register patients as required Order appropriate laboratory testing as requested by providers Receive specimens individually or by batch into the LIS Batch specimens to secondary locations as required Process specimens for both in-house and reference laboratory testing according to testing requirements Ensure specimens are collected, stored and processed according to testing requirements Cancel and request new samples when integrity is compromised Deliver specimens to appropriate area of the laboratory to ensure testing is performed in a timely manner Load specimens onto the laboratory track system as required, ensuring sample integrity throughout the process Perform add-on testing as requested ensuring appropriate specimen requirements are followed Ensure patient/specimen identity by confirmation of two identifiers throughout all steps of collection, aliquoting and processing of specimens Demonstrate knowledge of specimen priorities and the ability to prioritize appropriately Clarify all unclear orders prior to collection or processing Answer telephone according to Laboratory policy, take and relay messages accurately to the appropriate person Assist callers with questions or direct them to appropriate resource Fax patient results according to laboratory policy Provide excellent customer service to patients, physicians and other healthcare providers Effectively communicate information and instructions regarding tests and specimen collection to patients and/or family members, physicians, other healthcare providers in a respectful manner Communicate issues or significant events to both management and incoming shifts Follow up on events with patients and/or healthcare providers and document appropriately Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commit to recognize and respect cultural diversity for all customers (internal and external). Communicate effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed. Perform other duties as assigned

Required Skills & Qualifications:

At Signature Healthcare we offer an inclusive and welcoming culture for our employees to grow and flourish., so if you're interested in this opportunity but your experience does not align with every qualification, we encourage you to apply. You may be just the right candidate for this or other opportunities. Required High School Education or equivalent required. Preferred Experience in medical terminology, customer service and patient registration. Post High School education in business or liberal arts desirable. Phlebotomy (ASCP) or Medical Assistant certification preferred but not required.

Software/Hardware:

Meditech, Lattice Working at Signature Healthcare For 125 years, Signature Healthcare has been dedicated to delivering personalized healthcare services in a welcoming and medically advanced environment as one of the only not-for-profit community-based healthcare systems in Southeastern Mass. Our focus on quality care, matched with our commitment to serving every individual, fosters an inclusive and supportive environment for our employees to grow and flourish in their careers. Join Signature Healthcare and enjoy a fulfilling work experience, complemented by our comprehensive benefits package, including but not limited to: Medical, Dental, and Vision Life and Disability Retirement Savings Plan Employee Assistance Program (EAP) Voluntary Benefits (Accident, Home & Auto, Pet, etc.) Tuition Reimbursement PTO and Paid Holidays Apply today with Signature Healthcare and help us become better and stronger than ever.

Location:

Signature Healthcare •

Laboratory Schedule:

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Clinical Laboratory Assistant- Phlebotomy Technician