Position Summary:

Performs a variety of functions in central processing, laboratory office and clinical areas including phlebotomy, patient registration, specimen receipt and processing, order entry, telephone inquiries and other duties as assigned.

Responsibilities:

Phlebotomy Register patients as required Order appropriate laboratory testing as requested by providers Receive specimens individually or by batch into the LIS Batch specimens to secondary locations as required Process specimens for both in-house and reference laboratory testing according to testing requirements Ensure specimens are collected, stored and processed according to testing requirements Cancel and request new samples when integrity is compromised Deliver specimens to appropriate area of the laboratory to ensure testing is performed in a timely manner Load specimens onto the laboratory track system as required, ensuring sample integrity throughout the process Perform add-on testing as requested ensuring appropriate specimen requirements are followed Ensure patient/specimen identity by confirmation of two identifiers throughout all steps of collection, aliquoting and processing of specimens Demonstrate knowledge of specimen priorities and the ability to prioritize appropriately Clarify all unclear orders prior to collection or processing Answer telephone according to Laboratory policy, take and relay messages accurately to the appropriate person Assist callers with questions or direct them to appropriate resource Fax patient results according to laboratory policy Provide excellent customer service to patients, physicians and other healthcare providers Effectively communicate information and instructions regarding tests and specimen collection to patients and/or family members, physicians, other healthcare providers in a respectful manner Communicate issues or significant events to both management and incoming shifts Follow up on events with patients and/or healthcare providers and document appropriately High School Education or equivalent required. Lab Assistant, Phlebotomy (ASCP) or Medical Assistant certification preferred but not required.