Clinical Support Specialist (Medical Assistant or Phlebotomist) Redeem Health Care Medical Systems - 2.1 Baltimore, MD Job Details Full-time From $19 an hour 23 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Laboratory safety Vital signs Medicare Managed care Electronic health records (EHR) management Safety regulations In-person customer service Employee relationship building Healthcare infection prevention and control expertise High school diploma or GED Medicaid health insurance Medicare regulations EMR systems Computer skills Medicaid regulations Medicaid Experience working with individuals with substance use disorders Medical terminology Full Job Description Medical Assistant or Phlebotomist The Clinical Support Specialist will perform essential clinical, laboratory, and patient support tasks. We are seeking a versatile team member who is either a Certified Medical Assistant or a Certified Phlebotomist. The role focuses heavily on patient vitals, medical history intakes, and specimen collection (including blood draws and drug screens), with occasional administrative and front-desk tasks as needed to support clinic operations. This position works alongside our physicians and nursing team. Responsibilities and Tasks Perform blood draws (venipuncture) and prepare lab samples for required initial medical workups and routine screening. Collect urine drug screens strictly according to behavioral health chain-of-custody protocols (including observed collection as required). Prepare paperwork and lab specimens to be securely packaged and sent to reference laboratories. Obtain and record patient vitals , medical histories, and intake screening results in the electronic medical record (EMR) while maintaining strict confidentiality. Place and read PPD (Tuberculosis) skin tests for routine client or staff health screenings as required by state regulations. Maintain and sanitize laboratory stations and specimen collection rooms in accordance with safety and infection control standards. Coordinate clinic administrative activities when needed, including answering telephones, checking in clients, and scheduling appointments. Verify insurance eligibility and benefits (including Medicaid, Medicare, and commercial payers) and assist with treatment pre-authorizations as required. Perform clerical tasks such as maintaining electronic medical records, file auditing, and preparing client data reports. Qualifications and Requirements High school diploma or GED equivalent. Professional Certification as a Medical Assistant (CMA/RMA) OR a Phlebotomy Technician (CPT). Competent use of computer systems , software, and Electronic Medical Records (EMR). Knowledge of insurance guidelines (Medicaid, Medicare, and managed care) and third-party payer processes. Strong knowledge of medical terminology , safety hazards, and infection control precautions. Excellent patient service skills , with an empathetic, non-judgmental approach to individuals undergoing substance use disorder treatment. Exceptional attention to detail and strong organizational skills. Competencies and Abilities Ability to maintain quality control standards and react calmly and effectively in emergency or stressful situations (including crisis de-escalation). Ability to use laboratory and clinical equipment properly to administer outpatient support. Ability to establish and maintain professional, supportive boundaries and effective working relationships with patients, staff, and medical practitioners.

Job Type:

Full-time Pay:

From $19.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

EMR systems: 1 year (Preferred) Vital signs: 1 year (Preferred)

Work Location:

In person