Under the supervision of the Phlebotomy Supervisor, the Phlebotomist ensures accurate specimen collection, labeling, and handling. They maintain a clean environment, support patient comfort and safety, and help educate and reassure patients during procedures.

Specimen Collection:

Accurately interprets provider test orders and follows approved standard operating procedures for all specimen collections.

Specimen Accessioning:

Accurately uses the HIS and LIS for patient registration and test order entry.

Specimen Processing:

o Evaluates provider test orders and collected specimens for acceptability and determines rejections according to established guidelines. o Accurately labels aliquot samples as required. o Recognizes and corrects defects before they are passed on to the next step of the process.

Computer:

Demonstrates knowledge and proficiency in the use of the HIS and LIS software systems in all job-related functions.

Team Member Training:

Assists with training of team members and students.

Patient Experience/Customer Service:

Models compassionate, patient-centered care by ensuring comfort during specimen collection, addressing concerns with empathy, and maintaining a professional, respectful demeanor to enhance the overall patient experience. Communicates effectively through the adherence of the PRIDE (Purpose, Respect, Innovation, Diversity & Inclusion, Extraordinary Care) values. Adheres to the AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) model.

Safety Practices:

Demonstrates knowledge of and practices department safety procedures in accordance with policies and regulatory agencies.

Technical Equipment Operation:

Operates and maintains all technical equipment according to approved standard operating procedures.

Inventory Management:

Maintains quantities and reviews expiration dates of all supplies.

Organized:

Maintains a structured approach to tasks and keeps workspaces orderly.

Detail-oriented:

Ensures accuracy and consistency in daily responsibilities.

• Physically capable: Able to perform job duties that require physical effort.
• Effective communicator: Communicates clearly and professionally with team members and other departments.

Problem-solver:

Demonstrated ability to independently identify and analyze problems, develop clear and concise solutions, and complete projects efficiently.

Adaptable:

Adjusts effectively to shifting priorities and workplace needs.

• High School Diploma or equivalent required
• Certification from an accredited phlebotomy training program preferred
• Foreign education credentials require US equivalency documentation by an AHS approved agency.
• Minimum two (2) years previous job experience as a phlebotomist preferred

ASCP, NHA, NPA

approved certification in Phlebotomy or defined equivalent preferred