Job Summary Performs phlebotomy related tasks in a physician office setting. Supervises the

Following Positions Positions:

N/A Physical Requirements The ability to perform the duties and responsibility of the position, with or without reasonable accommodations for disabilities. The ability to consistently lift, push or pull loads of up to fifty (50) pounds. (Unless nursing 50) Sufficient strength, mobility and stamina to make frequent location and position changes, assist with patient care, and perform other physical activities of average difficulty. Candidates whose disabilities make them unable to meet the requirements will still be considered fully qualified if they can perform the essential functions of the job with reasonable accommodations. May be exposed to infectious or contagious disease. May have to handle emergency situations. May be subject to irregular hours. May be required to wear protective equipment such as eye protection, face protection, masks, sterile/nonsterile gloves, isolation gowns. May be exposed to toxic/caustic/chemicals/detergents. Physical activities include continuous sitting, and occasional walking, standing, bending, squatting, climbing, kneeling and twisting. Activity Conditions (Occasionally, Frequently, Continuously): Sitting

• Frequently Walking
• Frequently Standing
• Continuously Bending-Occasionally Squatting
• Occasionally Climbing-Occasionally Kneeling-Occasionally Twisting-Occasionally Visual and Hearing Requirements Must be able to see with corrective eye wear.

Must be able to hear clearly with assistance Working Conditions Primarily Works in a well-lighted and air-conditioned environment with period of heavy workload and stress. This role may include working in less-than-ideal home conditions, which can include exposure to extreme temperatures and environments that may not meet typical cleanliness standards such as clutter, unkept surfaces, and homes with pets. Works in various conditions.

Performance:

Essential Functions Decision Making:

Ability to make decisions and takes appropriate action based on the information they have. Recognizes own limitations and consults with the supervisor, manager, or team member when appropriate.

Time Management:

Works efficiently and manages duties to ensure that tasks are completed with accuracy and within the scheduled shift or reasonable amount of time.

Quality & Quantity:

Demonstrates accurate, knowledge and skill to carry out job duties. Follows departmental work policies and procedures. Speed and consistency of output and time utilization of job duties.

Computer Knowledge & Electronic Equipment Use:

Demonstrates ability to consistently utilize electronic equipment and online computer programs to perform job duties, including electronic documentation, and order entry.

Resource Utilization:

Consistently utilizes and maintains supplies and equipment to minimize lost charges and unnecessary equipment repair-replacement.

Confidentiality:

Adheres to established policies on privacy and security requirements for compliance with the Health Insurance Portability and Accountability Act (HIPAA), as applicable by Shannon Policy.

Performance:

Position Specific Essential Functions Greets patients and internal/external customers in a professional, customer-service oriented manner by explaining procedures and assures patient confidentiality. Uses proper methods to verify patient information and label tubes as needed following lab protocols. Minimize waiting time for patients as much as possible. Anticipates unusual reaction of patient to any procedure. Performs vein-punctures, heel sticks, and finger sticks to collect proper specimens from patients. Insures the proper transfer of all specimens in accordance with laboratory and infection control procedures. Maintains supplies in phlebotomy area and collection trays. Explains take home collection procedures to patients in a clear and concise manner. Maintains laboratory logs and keeps track of laboratory results coming in from reference labs, assuring we receive all of the results in a timely manner. Receive lab/x-ray order requisitions from staff and makes sure they are filled out completely and correctly with name, date of birth, EMR number, tests/procedures to be done, doctor name, and diagnosis. Prepares requisitions to be sent to billing department. Uses basic mathematics to tally workload counts, checks monthly laboratory billing for accuracy. Performs standard screens and transfer all calls, take complete messages, place calls as directed. Explain credit policy, indicate chart location, explain credit policy to new patients, refer bad credit or overdue account to credit department. Schedule all appointments at physician/nurse direction. Verify patient information, notify nurse of patient arrival, note time of arrival on fee ticket. Work with lab manager on any activity requiring assistance. Performs other duties as assigned. Qualifications Education Required High School Diploma, GED, or equivalent

Experience:

Required Knowledge of Medical Laboratory practices and procedures Knowledge of Medical Terminology Knowledge of Lab/reference manuals, formularies, ICD-9 book, and reference lab procedures

Certification/Licensure:

Required Basic Life Support (BLS) Certification Must obtain within ninety (90) days of start date Preferred ASCP Board of Registry or equivalent