Recovery Specialist Muscle Lab — Studio City About Muscle Lab Muscle Lab is a recovery and wellness facility dedicated to helping clients recover faster, move better, perform at their best, and maintain long-term wellness. We work with athletes, active individuals, professionals, and everyday clients through hands-on therapies and advanced recovery technologies. We are looking for a motivated, personable, and reliable Recovery Specialist to join our Studio City team. Position Overview The Recovery Specialist is responsible for providing exceptional client experiences while safely and effectively delivering Muscle Lab's recovery and wellness services. The ideal candidate is passionate about fitness, recovery, wellness, and helping people, and is excited to learn new skills in a fast-paced, client-focused environment. Key Responsibilities Client Care Welcome clients and create a professional, positive experience. Build strong relationships with clients and encourage long-term retention. Learn about client goals and provide appropriate general recovery education. Clearly explain Muscle Lab services and answer client questions. Recommend appropriate services based on client needs and goals. Maintain a professional and energetic presence throughout each shift. Recovery Services Learn and perform Muscle Lab's approved services according to company protocols, including: Stretch Therapy & Myofascial Release Cupping & Scraping Percussion Therapy Compression Therapy Cryotherapy Infrared Sauna Hyperbaric Therapy Cryoslimming Other recovery and wellness services as trained All employees receive training and must demonstrate competency before independently performing applicable services. Safety & Facility Standards Follow all Muscle Lab safety and service protocols. Properly screen clients for applicable services and identify situations requiring management involvement. Clean and sanitize treatment areas and equipment between clients. Maintain a clean, organized, and professional facility. Monitor supplies and communicate inventory needs. Report injuries, adverse reactions, equipment concerns, or other issues to management. Teamwork & Sales Work collaboratively with Therapists, Front Desk staff, Nurses, Lead Therapists, and management. Maintain clear communication regarding client needs. Participate in required training and staff meetings. Develop a strong understanding of Muscle Lab's services, memberships, and packages. Educate clients on services that may complement their recovery goals. Contribute to client retention and location growth through excellent service—not high-pressure sales.

Qualifications Required:

Excellent communication and customer service skills. Professional, friendly, and personable personality. Reliable attendance and punctuality. Ability to learn and follow detailed protocols. Ability to work independently and as part of a team. Genuine interest in health, fitness, recovery, or wellness. Comfortable working in a fast-paced environment.

Preferred:

Education or experience in: Kinesiology / Exercise Science Sports Medicine / Athletic Training Physical Therapy / Pre-PT Massage Therapy Personal Training Nursing / Healthcare Fitness, wellness, or recovery services Previous experience in a fitness, recovery, physical therapy, chiropractic, massage, medical/wellness, or customer-service environment is a plus. The Ideal Muscle Lab Team Member We're looking for someone who is: Personable Reliable Coachable Detail-Oriented Professional Proactive Team-Oriented Growth-Minded You don't need to know everything on day one. We can teach you our systems and services—we need someone who is willing to learn, works hard, and genuinely cares about people. Growth Opportunities High-performing team members may have opportunities to advance into: Senior Recovery Specialist Lead Therapist / Lead Recovery Specialist Training & Education Location Leadership Operations & Management Why Muscle Lab? This is more than a job performing recovery services. You'll gain hands-on experience in the growing recovery, wellness, fitness, and human performance industry while helping clients feel better, move better, and continue doing what they love. If you're passionate about recovery, wellness, fitness, and helping people feel their best, we'd love to meet you.

Pay:

$18.42 - $22.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person