Union General Hospital Clinics

JOB DESCRIPTION JOB TITLE

Clinic Clerical Coordinator

GENERAL SUMMARY OF DUTIES

Responsible for front office flow and front office operations within the clinic(s). Responsible for greeting patients and visitors, scheduling appointments, relaying messages and registration of patients for appointments. Coordinates patient check-in procedures, collects patient payments, and manages all information necessary for complete patient demographics.

REPORTS TO

Practice Manager

RESPONSIBILIITES

Duties include but are not limited to:

Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as neededEnsures patient information is complete and accurate; updates patient profiles and scans required documents in EHR if necessaryCollects co-payments and outstanding balancesManages patient monies collected and closes batches at end of dayProvides necessary release and HIPAA forms to patient for completion and signatureInforms clinical staff or other appropriate parties of patient arrivalsEnsures that insurance plan benefits are verifiedEnsures patient referrals are obtained as required by managed care plansMonitors schedule and organizes patient flow for office appointments Cancels and/or marks missed appointments as no show when necessary Maintains clean and orderly waiting area; coordinates patient movement, reports problems or irregularities to Practice ManagerMeets or exceeds quality and productivity standards as set by the Practice ManagerAnswers emails and voicemails and returns patient calls in a timely and efficient mannerCompletes requests for information from other office or billing staff and ensures that requests are handled promptly and effectively Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient informationOther Duties Responsible for reconciling daily deposits for the clinic and maintaining clinic financial logsResponsible for training of front office staff as it relates to front office duties Notifies management of any obstacles or needs the team might have or need in order to effective perform job dutiesManages provider schedules and works in coordination with practice manager to block provider schedules for approved time off etc. Any other duties and/or special projects as assigned by practice manager/practice administrator Coordinate Drug Rep Lunches and Educational Meetings

REQUIRED EDUCATION, SKILLS, AND

EXPERIENCEHigh School Diploma or GED required. Front Desk Lead must be computer literate and able to operate EHR and multiple Microsoft Office applications. Must have a minimum of 5 years of Healthcare Clinic Experience

ADDITIONAL SKILLS AND

EXPERIENCEFront Office Lead must be able to:

Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect and have exceptional leadership skills.

Displays a professional outgoing warm and helpful attitudePossesses compassion for dealing with people who are ill and need helpPlan, prioritize, and complete multiple tasks as delegated by the Practice ManagerWork under pressure; assess, respond, and communicate issues in a timely mannerCommunicate clearly with patients and coworkers through the telephone, email, and in-personInterpret and apply clinical and non-clinical policies and procedures

PHYSICAL/MENTAL/ENVIRONMENTAL

DEMANDSRequires sitting and standing associated with a normal office environment; travel as needed.

DRUG FREE

WORKPLACEUnion General Hospital is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.

EQUAL OPPORTUNITY

EMPLOYERUnion General Hospital is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color or national origin in its employment practices.