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Phone Triage Nurse
Career Insights for Registered Nurse (General)
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Based on Michigan data
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What they do
A Registered Nurse provides medical care and treatment, educates patients about their conditions, and provides emotional support to patients and families. Works in hospitals, schools, clinics or community health centers. Works under the supervision of a physician or other specialist, and serves as the primary point of care for patients in a hospital setting. May specialize in emergency room work, or treatment for a particular condition, or specialize in working with infants, the elderly or other patient groups. May work as an advanced practice specialists and prescribe medications in addition to offering specialty care.
$74,879 / year median in Michigan
+4% projected growth
Job Description
Phone Triage Nurse Job Type:
Part-time The Phone Triage Nurse provides safe, timely and compassionate telephone triage for patients of the practice. This is the perfect opportunity for an experienced nurse looking to utilize their critical thinking, symptom evaluation and patient communications skills in a daytime clinic setting.Essential Duties and Responsibilities:
- Answer incoming clinical phone calls and patient portal messages.
- Assess symptoms using approved triage protocols and nursing judgement.
- Determine appropriate level of care, including home care, office appointments, urgent evaluation or emergency services.
- Schedule same-day and follow-up appointments as appropriate.
- Document all patient interactions accurately in EMR.
- Route complex clinical concerns to providers for review.
- Process Prescription refill requests.
- Review laboratory and diagnostic results as directed by providers.
- Provide patient education regarding medications, treatment plans and preventative care.
- Coordinate follow-up care and communication with pharmacies and specialists.
- Complete nurse visits, administer vaccines, urine cultures, stitches removal, weight checks etc.
- Participate in quality improvement initiatives and cross-training.
Qualifications:
- Licensed RN or LPN in the State of Michigan required
- 5 years of primary care medicine and/or telephone triage preferred
- Demonstrated clinical assessment and decision-making skills For 25 years Lakeshore Internal Medicine & Pediatric Associates have cared for the greater Holland lakeshore area.