A Registered Nurse provides medical care and treatment, educates patients about their conditions, and provides emotional support to patients and families. Works in hospitals, schools, clinics or community health centers. Works under the supervision of a physician or other specialist, and serves as the primary point of care for patients in a hospital setting. May specialize in emergency room work, or treatment for a particular condition, or specialize in working with infants, the elderly or other patient groups. May work as an advanced practice specialists and prescribe medications in addition to offering specialty care.
Join a team where your clinical judgment, communication skills, and compassion make an immediate impact. York General's Family Medicine Clinic is seeking a dedicated Phone Nurse to support patients and providers through expert phone triage, timely follow-up, and efficient coordination of care. If you thrive in a fast-paced clinical environment and enjoy helping patients feel informed, supported, and cared for—this role is for you.
Job Title:
York General Family Medicine Phone Nurse (RN or LPN) - Full Time (FT) and Part Time (PT)
Department:
YGFM Nursing Reports to:
YGFM Director of Nursing Why You'll Love Working Here:
Day Shift:
Primarily Monday-Friday Award-Winning Culture:
Named Modern Healthcare's Best Place to Work for 13 years in a row — because we put people first!
Purpose-Driven Impact:
Be a trusted voice for patients—providing answers, reassurance, and guidance when they need it most.
Comprehensive Benefits Package:
We invest in your well-being — at work and beyond.
What You'll Do:
Provide medical advice over the phone , assessing patient needs and determining appropriate next steps. Triage and prioritize calls from patients, hospitals, and other providers. Follow up on critical labs, pathology results, and imaging , ensuring timely communication to providers and patients. Manage and respond to patient messages , including questions, concerns, and care instructions. Communicate results, plans of care, and provider recommendations clearly and compassionately. Make appointments and coordinate referrals as needed while triaging. Provide backup support for medication refills and assist with floor nursing when required. Document all patient interactions accurately in the EMR. Contribute to positive patient experiences through service recovery when necessary.
Who We're Looking For:
A Nebraska-licensed LPN or RN with at least 1 year of experience in a clinic, inpatient, or home health setting preferred. A strong communicator who can read, interpret, and explain medical information with clarity and confidence. A problem-solver with excellent clinical reasoning and the ability to remain calm under pressure. Compassionate, patient-centered, and able to adjust to a fast-paced environment. Comfortable working independently and navigating an EMR. Flexible and dependable, with a team-first mindset. Licenses & Certifications Preferred Basic Life Support Licensed Practical Nurse Registered Nurse Skills Preferred Problem solving Verbal & written communication Respond to sensitive inquiries Organizational skills Medical terminology Multi-line phone system Interpersonal skills Health care info systems Flexibility Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
