This position requires an empathetic and compassionate care manager to develop trusting relationships with clients, families, and support services. A quality care manager will assess client situations, develop, implement and adjust care plans for seniors and their families. The care manager will ensure all healthcare providers involved are up to date with case information and collaborate with clients' families, friends, and caretakers to effectively share information. Excellent communication is key to ensuring comprehensive informed care and support. The care manager will continually develop a network of quality providers and keep accurate patient records. The care manager will link patients to community programs and entitlements, such as housing services and self-management programs. The goal of providing educated recommendations, guidance and support to improve quality of life is always paramount. To ensure success you will guide patients through the healthcare system and help navigate as well as cultivate relationships with healthcare providers. Top candidates are self-motivated and have the ability to multitask, work in a dynamic fast paced environment and have excellent negotiation skills.

Care Manager Responsibilities:

Conduct new client screenings and initial evaluation, assist with onboarding of new clients to ensure proper understanding of care management program. Developing and implementing personalized care plans for clients. Follow care plan and make changes as situations warrant. Collaborating with client's care team, other providers, families, friends, and social support in developing treatment plans and carrying out care management tasks. Identifying and refer to high-quality healthcare providers and community services. Maintain excellent community partnerships and collaborative relationships with community support services. Provide client advocacy to ensure all needs being addressed and met appropriately. Interacting with healthcare providers to coordinate/facilitate clients' care needs, treatments, procedures. Ensuring clients' treatment requirements are met and care needs being addressed in all areas. Suggesting alternative treatment plans when clients' service requests do not meet medical necessity criteria. Instructing and educating patients on procedures, healthcare provider instructions, diagnoses, health lifestyle, benefits and referrals. Linking patients to social services programs and entitlements such as transportation assistance and translation services. Conducting regular follow-ups with patients to evaluate progress, promote continuity of care, and ensure improved health outcomes. Maintaining records of case management activities in EMR system. Ensure visit notes are in within 24 hours of visit. Address insurance issues as needed and coordinate to ensure client receive optimal benefits. Transport clients and accompany them to appointments; ensure POA or family up to date on status and changes as it changes. Accompany clients to ER/hospital when needed to provide full medical profile to hospital, visit clients in hospitals and rehabs to monitor care, progress and prognosis. Assist clients with moving along the continuum of care, address changes in care needs and refer to higher levels of care as needed. Assist with move management- packing, preparing for move to Senior living, ALF, memory care, or SNF and setting up new apartment. Ensure all necessary paperwork is submitted to new living environment (ie 1823, 3008) Assist with medication management and ensure adherence to medication regimen; develop strategies for clients to stay on track with medications. Provide crisis intervention and management. Provide counseling, education, support and advocacy to clients and families. Provide mentoring and support to other care managers and staff; Assist with onboarding and training of new staff. Attend and participate in care conferences, employee supervision and meetings/trainings. Maintain agency affiliation with outside networking groups such as Better Living for Seniors, FALA, etc Networking at community events and promotion of The Health Coach, LLC with outside sources; assist with marketing efforts and business development planning. Additional tasks as requested by supervisor.

Care Manager Requirements:

Bachelors or Master's degree preferred in social sciences, social work, nursing, or a related field. 3+ years of work experience in public health or senior care. Master of Social Work (MSW) or Registered Nurse (RN) with Care Management experience. Certified case manager (CCM) or Care Management Certified (CMC) license preferred. Must successfully complete CCM or CMC certification requirements and test when eligible. Maintain Aging Life Care Association membership. Outstanding communication skills, both written and verbal. Excellent organizational skills and ability to multitask in a fast-paced environment. Level 2 Background check cleared through Agency for Health Care Administration Ability to travel locally with reliable transportation and hold a valid drivers license and vehicle insurance of $300,00-$500,000. Maintain professional liability insurance in addition to the coverage provided by the company license, bond, and insurance. Opportunities We have both full time and part time positions with oppertunity to grow.

Job Types:

Full-time, Part-time Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) matching Disability insurance Flexible schedule Mileage reimbursement Paid sick time Paid time off

Education:

Bachelor's (Required)

Experience:

Case management: 3 years (Required)

License/Certification:

Florida Drivers License (Required) Ability to

Commute:

Winter Haven, FL (Required)

Work Location:

Hybrid remote in Winter Haven, FL