A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Provide a safe, comfortable place for patients who are awaiting delivery or other hospital services by maintaining a healthy environment. Uphold the organization s vision, mission, and corporate values. Demonstrate understanding of and compliance with organization s policies, procedures, code of conduct and work rules.
Essential Functions:
Check in and out, patients who have been authorized to stay at the hostel, working closely with travel clerks, and assisting guests with transportation needs. Assist with the assignment of guest rooms based on facility capacity. Clean guest rooms according to the procedures outlined - disinfecting, dusting, and changing bedding. Follow infection control procedures. Wash, dry, fold and put away linens. Assist with the purchasing of groceries and meal preparation for maternity patients and help with the distribution of meals for other guests. Follow all food safety standards. Provide guest services, to include: providing snacks, extra linens, movie rentals, etc. Arrange guest services such as movie activities or guest outings. Assist with the purchasing of guest groceries, and prepare foods as needed for guest activities. Assist with developing guest education and resource materials for healthy choices. Assist guests with transportation needs. Document patient interactions as needed. Perform other duties as assigned.
Page Break Personal Traits:
All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.
Required Knowledge:
All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software. Job Specific knowledge is listed below: Knowledge of patient care principles, practices, standards and techniques Knowledge of documentation requirements Knowledge of regional and cultural values
Required Skills and Abilities:
All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality. Job specific skills and abilities are listed below: Above average communication and customer service skills Housekeeping experience Problem solving and critical thinking skills Excellent interpersonal skills and teamwork Minimum Requirements PHA I (Grade 2) High School Diploma or GED 18 years of age AK Food Workers Card within two weeks of hire BLS within 3 months of hire PHA II (Grade 3) Meets all the requirements of PHA I 1 year of housekeeping or customer service experience Pass attendant competencies Page Break PHA III (Grade 4) Meets all the Requirements of a PHA II At least 2 total years of housekeeping or customer service experience 1 year must be as a PHA II Certificate on Non-Acute Care Cleaning 25+ hours in Hospitality Front Desk skills training
AK Drivers License Physical Requirements:
Use hands and arms to operate office or clinical equipment Sit less than half the workday Stand and/or walk more than half the workday Bend, stretch, twist, crouch and/or reach Use hands and arms for repetitive motion tasks consistently for more than one hour at a time Lift or carry unaided up to 50 pounds Push or pull using up to moderate force See and hear with normal acuity
Working Conditions:
Work is conducted in a standard clinical environment to include exposure to latex, biohazard or other harmful substances Minimal travel is required (less than 25% of the time)
