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Patient Advisor / Dispensary Associate (Certified Dispenser Assistant)
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Callie's Apothecary
Talladega, AL (In Person)
$33,280 Salary, Full-Time
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Job Description
Patient Advisor / Dispensary Associate (Certified Dispenser Assistant) Callie's Apothecary | Medical Cannabis Dispensary Job Type Full-Time or Part-Time Industry Medical Cannabis / Healthcare Retail Pay Competitive hourly pay based on experience Join the Callie's Apothecary Team Callie's Apothecary is seeking a compassionate and detail-oriented Patient Advisor / Dispensary Associate to join our team at a licensed Alabama medical cannabis dispensary. Patient Advisors play an essential role as one of the first points of contact for patients entering the dispensary . This role focuses on delivering excellent service, supporting dispensary operations, and helping patients feel comfortable and informed in a professional healthcare-focused environment. If you enjoy helping people and want to work in a growing healthcare industry , we encourage you to apply. Key Responsibilities Patient Experience Welcome patients and caregivers in a professional and compassionate manner Build positive relationships with patients and provide exceptional service Answer patient questions and help ensure concerns are addressed promptly and professionally Follow up with patients when appropriate to ensure satisfaction Dispensary Operations Assist the Certified Dispenser with preparing patient orders in accordance with company policies and state regulations Help maintain a clean, organized, and patient-ready dispensary environment Communicate patient requests or concerns to the Certified Dispenser or management when necessary Alert staff to product or supply shortages Team Support Provide operational support to the Certified Dispenser and dispensary staff Assist with proper handling and disposal of products when required Participate in team meetings and support overall dispensary operations Documentation & Compliance Accurately enter patient information into dispensary systems Maintain strict confidentiality of patient information in accordance with HIPAA and company policies Follow all applicable federal, state, and local regulations related to medical cannabis Required Skills Exceptional customer service and interpersonal skills Strong attention to detail Ability to multitask and work effectively in a fast-paced environment Strong communication and problem-solving abilities Ability to follow detailed procedures and directions Comfortable working with computers and data entry Technical Skills Basic to intermediate computer proficiency Experience with Microsoft Word, Excel, and Outlook preferred Experience with point-of-sale systems and cash handling is a plus Education & Qualifications High School Diploma or equivalent required Must be able to pass required background checks and be free of felony convictions Completion of Alabama Medical Cannabis Commission Certified Dispensary Training required (or ability to complete after hire) Preferred Background Candidates with education or experience in the following areas are encouraged to apply: Biology Chemistry or Biochemistry Physiology or Pharmacology Medicine or Nursing Pharmaceuticals Medical Cannabis A related scientific or healthcare field Candidates with backgrounds in healthcare, pharmacy, hospitality, or retail customer service are strongly encouraged to apply. Who Thrives in This Role The most successful Patient Advisors are individuals who: Enjoy helping people and creating a welcoming environment for patients Take pride in professionalism, accuracy, and attention to detail Are comfortable working in a structured and regulated environment Have experience in customer service, healthcare, or retail Work well as part of a collaborative team Why Join Callie's Apothecary Work in a patient-focused healthcare environment Be part of a growing medical cannabis industry Paid training and onboarding to ensure you feel confident in your role Opportunities for career growth and advancement within the dispensary Supportive team culture that values professionalism, compassion, and teamwork Ideal Candidates May Have Experience As Dispensary Associate Patient Advisor Cannabis Dispensary Associate Pharmacy Technician Healthcare Customer Service Specialist Retail Associate in a regulated industry Our Culture Callie's Apothecary is an Alabama‑owned and operated family of medical dispensaries serving patients across the state. Our Alabama roots run deep in local communities — we know our patients, neighbors, and the unique care needs of Alabama families. Every location blends professional, patient‑first service with the warmth of a hometown team: compassionate staff who listen, guide, and tailor recommendations so patients feel respected and supported. Hiring Process Qualified candidates will be contacted for an interview shortly after applying. We are actively hiring and look forward to meeting professionals who want to grow in the medical cannabis industry. Regulatory Requirements (Alabama Medical Cannabis Commission) Final candidates must be able to successfully complete all required background checks and regulatory onboarding requirements before working in a licensed dispensary.