CDT Pay Grade/Pay Range:

Minimum:

$15.48•

Midpoint:

$18.56 (Hourly N2)

Department/Organization:

208101•

Dean's Office-CCHS Normal Work Schedule:

Monday•Friday 8:00am to 5:00pm; occasional evening/weekend hours as needed

Job Summary:

The Medical Receptionist I receives, screens, handles, and distributes incoming calls. Schedules and greet patients. Collects payments. Ensures that patient flow is handled in an effective and timely manner.

Additional Department Summary:

Supports continuity of patient care by proactively identifying, tracking, and recovering missed and cancelled patient appointments. Delivers excellent customer service via telephone and in person. Facilitates patient flow through UMC facilities. Screens and updates intake and demographic information. Coordinates future appointment scheduling and referrals. Ensures insurance information is current and accurate in the electronic patient record. Ensures patient paperwork is properly scanned to the medical record or routed appropriately. This position provides support at multiple University Medical Center Clinic locations.

Required Minimum Qualifications:

High school diploma or GED.

Skills and Knowledge:

Efficient and accurate computer and data entry skills. Ability to perform cashier functions, accepting payments, making change, and balancing end of day processes. Excellent communication, public relations and customer service and telephone etiquette skills. Ability to multi-task and handle incoming calls and patients simultaneously. Ability to exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. Ability to learn and consistently deliver patient centered high quality customer friendly service. Understanding of the need for strict confidentially of protected health information and the requirement to follow HIPAA regulations at all times. Punctual and reliable. Understanding of the need for strict confidentially of protected health information and the requirement to follow HIPAA regulations at all times. Punctual and reliable.

Preferred Qualifications:

One (1) year of general office or customer service experience in a medical office or clinical environment. Experience working with electronic health record systems,

Background Investigation Statement:

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation

DOES NOT

automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity :

The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the

EEOC's Know Your Rights:

Workplace discrimination is illegal poster. 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