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DH
DCH Health System
Patient Safety Assistant
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on Alabama data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,252 / year median in Alabama
+7% projected growth
Job Description
Overview Patient Safety Assistant provides continuous observation and surveillance of assigned patients. First line of action is to verbally redirect the patient from engaging in at safety risk behaviors. Summons the nursing staff if the patient requires assistance. Demonstrates knowledge in the software and equipment and has the ability to ensure equipment is working properly. Rounds on patients who are video monitored. Responsibilities Demonstrates understanding and proficiency in the use of AvaSys Telesitter continuous video monitoring equipment and software. Maintains visual observation of assigned patients at all times. Verbally redirect patients over digital 2-way audio device that is in the patient room. Immediately summons the nursing staff if the patient requires assistance. Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patient's individualized plan. Participates in hand-off of pertinent information/behavior about assigned patients when placing on the AvaSys Telesitter continuous video monitor. Provides patient/family education on use of video monitoring system as necessary. Escalates to Administrative Supervisor immediately if patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. Demonstrates ability to set-up and maintain proper function of equipment and software. Performs basic computer and Microsoft Windows skills. Demonstrates efficiency and ability to prioritize simultaneous situations. Performs continuous video monitoring of up to 10 patients on one screen at one time remaining alert at all times while on duty. Accurately documents care provided according to policies and procedures. Performs initial and annual competency per job class.