Patient Services Representative/ Collector (Beechtree DX) at Mako Medical in Fayetteville, Arkansas, United States Job Description Description

Position Overview:

As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care.

Key Responsibilities:

+ Conduct observed urine specimen collections for patients of all ages. + Ensure smooth specimen workflow and timely delivery to meet company needs. + Travel between locations for collections, sample processing and couriering. + Manage inventory and supplies for your assigned locations. + Provide exceptional customer service to clients while maintaining company standards. + Uphold quality assurance and show strong independent judgment during specimen collection and processing. + Collaborate with internal teams to resolve issues and continuously improve processes. + Ensure all processing documentation is complete and reviewed as required. + Troubleshoot and resolve collection and processing issues with clients and lab staff. + Ensure compliance with federal and state regulations (including HIPAA) and company policies. + Travel locally to assigned locations as needed. + Perform other duties as required.

Qualifications and Skills:

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Experience:

Experience in specimen collection or related medical field is preferred but not required. +

Skills:

Strong organizational, communication, and interpersonal skills. + Ability to work independently, prioritize tasks, and handle pressure with professionalism. + Strong attention to detail and accuracy in record-keeping. + Excellent verbal and written communication skills. + Ability to adapt to changing processes and maintain compliance with new procedures. + Basic knowledge of medical terminology and laboratory information systems is a plus. + Intermediate computer skills required.

Requirements:

+ Must pass a Department of Health & Human Services (DHHS) background check + High School Diploma or equivalent. Qualifications Education Preferred + High School or better + Technical/other training or better Licenses & Certifications Preferred + Phlebotomy Certification Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (eeoc.gov/poster) notice from the Department of Labor. To view full details and how to apply, or