A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
North Little Rock, AR Job Details Full-time 16 hours ago Qualifications Computer operation Report writing Patient question and concern management Spreadsheets Basic math Client inquiry handling High school diploma or GED Desktop applications Productivity software Database software proficiency
Full Job Description Position:
Referral Specialist Department:
Revenue Cycle FLSA Status:
Non-Exempt Reports To:
Revenue Cycle Manager
JOB DESCRIPTION JOB SUMMARY
The Referral Specialist works with patients requiring a referral, to ensure patient's referral needs are fulfilled for specialty service office visits. Processes referrals, authorizations and pre-certifications for patients, to ensure timely reimbursement.
Supervisory Responsibilities:
None Safety Sensitive Role:
No Duties/Responsibilities:
Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers. Communicate detailed information and answers patients' questions regarding their health care plan; provide answers to billing and insurance clarification questions. Set up appointments, coordinate clinic visits, and any special arrangements such as transportation, interpreter services, specialty care, etc. Coordinate flow of information between medical clinic and referral authorization department to secure a valid referral for clinic patient. Enter referrals, documents communications and action into the system, as appropriate. Notify physician(s) and patient when referral is denied, or if additional information is needed. Develop and maintain database of referral physician offices preferred by each physician within the clinic. Assist Practice Manager with complaint resolution and solutions related to patient referrals.
Required Skills/Abilities:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.
Education and Experience:
High school diploma or equivalent required. 1-2+ years of experience in an administrative, or medical office setting preferred. Familiarity with clinical roles or healthcare environments is a plus.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
Disclaimers:
This job description reflects assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Critical features of this job are listed above and are subject to change at any time.
