Medical Support Assistant (Pient Business Office) Department of Health and Human Services Indian Health Service Pient Business Office, Whiteriver Service Unit Summary The Incumbents will provide registrion and eligibility services with pients to obtain and process demographic and insurance informion for alterne resources. The incumbent(s) will report directly to the Pient Business Supervisor.

A REAL ID

required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Learn more about this agency Summary The Incumbents will provide registrion and eligibility services with pients to obtain and process demographic and insurance informion for alterne resources. The incumbent(s) will report directly to the Pient Business Supervisor.

A REAL ID

required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Learn more about this agency Overview Help Accepting applicions Locion 6 vacancies in the following locion: Whiteriver, AZ No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed Yes—You may qualify for reimbursement of relocion expenses in accordance with agency policy. Salary $40,736

• $52,957 per year Pay scale & grade GS 5 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series 0679 Medical Support Assistance Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Other Position sensitivity and risk Modere Risk (MR) Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

IHS-26-PX-13037336-ESEP/MP

Control number 884970500 This job is open to Help Federal employees

• Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Federal employees
• Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluion criteria.

Veterans Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference Nive Americans Nive Americans or Alaskan Nives with a tribal affiliion. Clarificion from the agency The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. Videos Duties Help Total Compension Package

• Check out IHS's outstanding total compension package for this job: Face-to-face or telephone interviews with pients to obtain registrion informion reling to third party resources.

Assist pients in completing new or upde forms for RPMS Pient Registrion System. Determines the eligibility of pients seeking health care, by obtaining the required documention according to IHS Guidelines. Inities all admitting forms to complete the admission with current pient da. obtains signures for file on required for Alterne Resources and Contract Health Services, prior to trement in clinic for billing purposes. Obtain and verifies the health records and RPMS Pient Registrion system for Medicaid, Medicare and prive/commercial insurance eligibility informion for all pients. Requirements Help Conditions of employment Selectee may be subject to a probionary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required This is a designed position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure th persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunizion Policy reled to vaccine-preventable diseases, consistent with recommendions for healthcare workers. Vaccine exemption requests may be available, as outlined in the IHS Employee Immunizion Policy and facility guidance. Successfully pass the E-Verify employment verificion check. To learn more about E-Verify, including your rights and responsibilities, www.dhs.gov/E-Verify/ .

Background Investigion Requirement:

This position requires the successful completion of a federal background investigion as a condition of employment. A background investigion is a standard process used by the Federal Government to verify an individual's identity, employment history, educion, and other relevant informion to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigion forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determinion of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communicion with their assigned Personnel Security Specialist throughout the process.

Financial Suitability Requirement:

This position requires a review of the applicant's financial history as part of the personnel security and suitability determinion. Applicants must demonstre financial responsibility, maintain good standing with creditors, and sisfy all legal financial obligions prior to applying. Individuals with substantial delinquent or unresolved financial obligions-including, but not limited to, delinquent federal or ste tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). Qualificions To qualify for this position, your resume must ste sufficient experience and/or educion, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS

Your resume must demonstre least one (1) year of specialized experience equivalent GS-4 grade level in the Federal service obtained in either the prive or public sector performing the following type of work and/or tasks: use of enrollment computer software systems for pient registrion, communice with pients to obtain routine informion th includes biographic and third party insurance informion, protect pient sensitive records, review standard forms and pient documention to complete pient registrion, cree reports in office automed systems. OR Successful completion of 4 years of educion above the high school. This educion must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combinion of educion and experience wh when combined fully meet the minimum qualificions for the position. Only Educion in excess of the first 60 semester hours is creditable toward meeting the specialize experience requirement. The total percentage must equal least 100 percent to qualify an applicant for GS-05 grade level. Time In Grade Federal employees in the competitive service are also subject to the

Time-In-Grade Requirements:

Merit Promotion (stus) candides must have completed one year of service the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualificion requirements of the closing de of the announcement. Educion If you are substituting educion for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts accepted in the applicion package. Official transcripts required from all selectees prior to receiving an official offer. Only tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion may be credited. Applicants can verify accredition the following website: https://www.ed.gov/accredition . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, https://sites.ed.gov/internional/recognition-of-foreign-qualificions/ . Additional informion Reasonable Accommodion (RA)

Requests:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilition Act of 1973 as amended th would interfere with completing the USA Hire Competency Based Assessments, you granted the opportunity to request a RA in your online applicion. Requests for RA for the USA Hire Competency Based Assessments and approprie supporting documention for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualificions of the position, after notificion of the adjudicion of your request, you will receive an email invition to complete the USA Hire Competency Based Assessments, based on your adjudicion decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodion for Online Assessments . ( https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodion-Informion ) Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly reled previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the re which they earn annual leave. This position is covered by a Bargaining Unit. Recruitment or relocion incentives may be authorized, least one year service agreement required. You evalued for this position in accordance with the OPM Merit Hiring Plan. As part of the applicion process, you asked to provide short essay responses (200 words or less each) to the following four questions. How has your commitment to the Constitution and the founding principles of the United Stes inspired you to pursue this role within the Federal government? In this role, how would you use your skills and experience to improve government efficiency and effectiveness? How would you help advance the President's Executive Orders and policy priorities in this role? How has a strong work ethic contributed to your professional, academic or personal achievements? Your responses are optional and will not be scored. However, they may be reviewed by hiring managers and agency leadership (or designees) during the evaluion process. You asked to certify th your responses are written in your own words and th you did not use a consultant or artificial intelligence (AI) tool (such as ChGPT or Copilot). Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. This job announcement uses the USA Hire Assessment to evalue applicants. There is no "pass/fail" outcome; results are used as part of the overall evaluion process to determine applicant qualificions. However, if you do not take the assessment within the assessment window timeframe you found ineligible for this position. For more informion, the USA Hire Applicant Resource Center . You evalued based on how well you meet the qualificions listed in this vacancy announcement. Your qualificions evalued based on your applicion merials (e.g., resume, supporting documents), your responses on the applicion questionnaire, and your responses to all assessments required for this position. You assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Customer Service Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Reasoning Self-Management Teamwork Oversting your qualificions and/or experience in your applicion merials or applicion questionnaire may result in your removal from considerion. Cheing on an assessment may also result in your removal from considerion. To preview the applicion questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13037336 Once the applicion process is complete, the first two pages of your resume and supporting documention used to determine whether you meet the job qualificions. All documents above MUST be received by 11:59 pm (Eastern Standard Time) of the closing de of 09/30/2026, to be Benefits Help Review our benefits Required documents

Required Documents Help Resume :

You are highly encouraged to the USAJOBS Help Center before submitting a resume. USAJOBS Help Center

• Upde your resume now so it meets new resume requirements Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements:

Indian Preference Applicants :

If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verificion of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and ded form is submitted with your applicion, including any verificion by an authorized Tribal Representive or BIA Official of tribal enrollment records. For detailed instructions, see form

BIA-4432.

Refer to

BIA-4432

link: Verificion of Indian Preference for Employment in the BIA and IHS When an Indian Preference candide possesses Veterans preference the rules regarding Veterans preference apply under ESEP and the applicant must provide documention in order to receive preference.

Veterans Preference :

If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy). To claim 10-Point Veterans Preference, submit a SF-15 Applicion ( http://www.opm.gov/forms/pdf_fill/SF15.pdf ) along with the approprie supporting documention. For additional informion regarding

Veterans Preference :

http://www.fedshirevets.gov . Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) : If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-da-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf . Current or former Federal employee : Include your most recent SF-50 or if Reinstement eligible include your Career SF-50. Noncompetitive eligibles : Submit additional documents to prove your eligibility to apply to this vacancy.

Transcripts :

You are encouraged to submit copies of transcripts (official or unofficial) although not required the time of applicion. You must list your courses including titles, credit hours completed, and grades. Official transcripts required after tentive selection and prior to issuing an official job offer. You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing de: 09/30/2026 If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Please read the entire announcement and all the instructions before you begin an applicion. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documention as specified in the How to Apply and Required Documents section. The complete applicion package must be submitted by 11:59 PM (ET) on the closing de of the announcement to receive considerion. The applicion process is as follows: Click the Apply Online button. Answer the questions presented in the applicion and tach all necessary supporting documention. Click the Submit Applicion button prior to 11:59 PM (ET) on the announcement closing de. If you are required to complete any USA Hire Assessments, you notified after submitting your applicion. The notificion provided in your applicion submission screen and via email. The notificion will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this applicion" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodion before beginning the assessments should you have a disability covered under the Rehabilition Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue ler, you can re-use your unique assessment link. Your responses to the USA Hire Assessments reused for one year (in most cases) from the de you complete an assessment. If future applicions you submit require completion of the same assessments, your responses automically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparion resources https://support-usahire.opm.gov/hc/en-us . To upde your applicion, including supporting documention: During the announcement open period, return to your USAJOBS account, find your applicion record, and click Edit my applicion . This option will no longer be available once the announcement has closed. To view the announcement stus or your applicion stus: Visit https://www.usajobs.gov/Help/howto/applicion/stus/ . Your applicion stus page is where you can view your applicion stus, USA Hire assessment completion stus, and review your notificions sent by the hiring agency regarding your applicion. For additional questions please see our Frequently Asked Questions (FAQs) found here: https://www.ihs.gov/jobs/faq/ . Agency contact informion Berlinda Massey Phone (928) 338-4911 X3559 berlinda.massey@ihs.gov Address White River Service Unit PO Box 860 White River, AZ 85941 US Next steps Stay Upded with Text Alerts You can choose to receive text message notificions about your applicion stus.

To enable this feure:

• Log in to your USAJOBS account.
• Go to your Account Settings and select Notificion Preferences .
• Check the option to receive SMS/Text Messages.

Text message updes are optional and provided in addition to email notificions. Standard messaging res may apply. You can track the progress of your applicion package via your USAJOBS account. You will receive an acknowledgement from USAJOBS th your submission was successful once we have received your on-line eligibility questionnaire, resume, and any supporting documention. You notified of the stus of your applicion via your USAJOBS Account after we conduct a qualificion review of your complete applicion package. You contacted if further evaluion or interviews are required. Any exaggerion of your experience, false stements, or tempt to conceal informion may disqualify you for employment considerion. We may verify all informion you provide in your resume and questionnaire responses, through reference and/or background check, and/or verificion of your educion. If you are selected, you contacted personally by the human resources office posting this announcement. If all required documention is not submitted with your applicion you will lose considerion. It is the applicant's responsibility to verify th informion and documents entered, uploaded, or faxed are received, legible and accure. HR will not modify answers submitted by an applicant. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request

Required Documents Help Resume :

You are highly encouraged to the USAJOBS Help Center before submitting a resume. USAJOBS Help Center

• Upde your resume now so it meets new resume requirements Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements:

Indian Preference Applicants :

If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verificion of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and ded form is submitted with your applicion, including any verificion by an authorized Tribal Representive or BIA Official of tribal enrollment records. For detailed instructions, see form

BIA-4432.

Refer to

BIA-4432

link: Verificion of Indian Preference for Employment in the BIA and IHS When an Indian Preference candide possesses Veterans preference the rules regarding Veterans preference apply under ESEP and the applicant must provide documention in order to receive preference.

Veterans Preference :

If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy). To claim 10-Point Veterans Preference, submit a SF-15 Applicion ( http://www.opm.gov/forms/pdf_fill/SF15.pdf ) along with the approprie supporting documention. For additional informion regarding

Veterans Preference :

http://www.fedshirevets.gov . Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) : If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-da-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf . Current or former Federal employee : Include your most recent SF-50 or if Reinstement eligible include your Career SF-50. Noncompetitive eligibles : Submit additional documents to prove your eligibility to apply to this vacancy.

Transcripts :

You are encouraged to submit copies of transcripts (official or unofficial) although not required the time of applicion. You must list your courses including titles, credit hours completed, and grades. Official transcripts required after tentive selection and prior to issuing an official job offer. You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing de: 09/30/2026 If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Please read the entire announcement and all the instructions before you begin an applicion. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documention as specified in the How to Apply and Required Documents section. The complete applicion package must be submitted by 11:59 PM (ET) on the closing de of the announcement to receive considerion. The applicion process is as follows: Click the Apply Online button. Answer the questions presented in the applicion and tach all necessary supporting documention. Click the Submit Applicion button prior to 11:59 PM (ET) on the announcement closing de. If you are required to complete any USA Hire Assessments, you notified after submitting your applicion. The notificion provided in your applicion submission screen and via email. The notificion will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this applicion" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodion before beginning the assessments should you have a disability covered under the Rehabilition Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue ler, you can re-use your unique assessment link. Your responses to the USA Hire Assessments reused for one year (in most cases) from the de you complete an assessment. If future applicions you submit require completion of the same assessments, your responses automically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparion resources https://support-usahire.opm.gov/hc/en-us . To upde your applicion, including supporting documention: During the announcement open period, return to your USAJOBS account, find your applicion record, and click Edit my applicion . This option will no longer be available once the announcement has closed. To view the announcement stus or your applicion stus: Visit https://www.usajobs.gov/Help/howto/applicion/stus/ . Your applicion stus page is where you can view your applicion stus, USA Hire assessment completion stus, and review your notificions sent by the hiring agency regarding your applicion. For additional questions please see our Frequently Asked Questions (FAQs) found here: https://www.ihs.gov/jobs/faq/ . Expand Hide how to apply Agency contact informion Berlinda Massey Phone (928) 338-4911 X3559 berlinda.massey@ihs.gov Address White River Service Unit PO Box 860 White River, AZ 85941 US Next steps Stay Upded with Text Alerts You can choose to receive text message notificions about your applicion stus.

To enable this feure:

• Log in to your USAJOBS account.
• Go to your Account Settings and select Notificion Preferences .
• Check the option to receive SMS/Text Messages.

Text message updes are optional and provided in addition to email notificions. Standard messaging res may apply. You can track the progress of your applicion package via your USAJOBS account. You will receive an acknowledgement from USAJOBS th your submission was successful once we have received your on-line eligibility questionnaire, resume, and any supporting documention. You notified of the stus of your applicion via your USAJOBS Account after we conduct a qualificion review of your complete applicion package. You contacted if further evaluion or interviews are required. Any exaggerion of your experience, false stements, or tempt to conceal informion may disqualify you for employment considerion. We may verify all informion you provide in your resume and questionnaire responses, through reference and/or background check, and/or verificion of your educion. If you are selected, you contacted personally by the human resources office posting this announcement. If all required documention is not submitted with your applicion you will lose considerion. It is the applicant's responsibility to verify th informion and documents entered, uploaded, or faxed are received, legible and accure. HR will not modify answers submitted by an applicant. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Locion 6 vacancies in the following locion: Whiteriver, AZ No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed Yes—You may qualify for reimbursement of relocion expenses in accordance with agency policy. Salary $40,736

• $52,957 per year Pay scale & grade GS 5 Promotion potential None Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Other Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

IHS-26-PX-13037336-ESEP/MP

Control number 884970500