Patient Service Rep

• Bilingual (CM) Share Ourselves
• 3.6 Costa Mesa, CA Job Details Part-time | Full-time $22.00
• $24.

45 an hour 20 hours ago Benefits 403(b) matching Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance Employee discount 403(b) Opportunities for advancement Life insurance Retirement plan Paid sick time Pet insurance Qualifications Spanish Customer communication Confidential information handling Electronic health records (EHR) management Basic math English Dental terminology Working with individuals from diverse cultural backgrounds Quality data entry Customer data entry Full Job Description We have immediate Bilingual Patient Service Rep/Front Desk openings at our Costa Mesa clinic for the following shifts: 1 Full Time position, Monday

• Friday schedule 11:45am
• 8:15/8:30 pm 1 Full Time position, Tuesday
• Friday schedule 10:00a,m
• 6:30pm & Saturday 7:45 am
• 4:30pm 1 Part Time position, Mon
• Fri 5:00pm
• 8:15/8:30 pm & Saturday 8:30am
• 5:00pm (Total 24
• 26 hours / week) Regular attendance and on-time arrival are conditions of retention in this position.

Qualified candidates must be bilingual in English and Spanish and have some front desk/customer service experience in a healthcare setting (Medical, dental, BH, etc). The right candidate will be friendly, bubbly, punctual and most importantly, a team player!

JOB SUMMARY

The Patient Service Representative (PSR) position is the ambassador of the patient greeting and ensures a positive, welcoming Share Ourselves Experience. The PSR is assigned to the front desk duties and data entry for patients checking in to include collection of patient fee's. This position assists patients with customer service, clinic visit inquiries and works to resolve patient issues while escalating to leadership when necessary. The PSR sets appointments for multiple patient service lines and answers questions as related. The PSR completes outbound calls for appointment reminders and/or re-scheduling appointments, checks patient messages and returns call/replies timely.

RESPONSIBILITIES

Welcomes patients and visitors with a positive professional greeting ensuring they have a warm welcome and know that you are there to help. Effectively manage the patient check-in process from start to finish to include identification verification, update or confirm demographics and insurance information, and ensure appropriate patient and/or compliance forms are provided and completed accurately. Collects and maintains patient registration and utilization data for reporting. Ensure patient information is entered into the Electronic Health Record (EHR) system accurately and in a timely manner. Ensures proactive approach to customer service by answering patient questions and listening to patient's concerns/issues, taking ownership of solutions, and is able to accurately identify patient needs through involvement of leadership in resolving complex issues. Gathers third party payment information and records charges Ensures that each patient is offered and advised of the sliding fee scale. Explains payment policy/billing procedures, and patient financial responsibility Collects and receives patient fees, including patient insurance co-payments, co-insurance, deductibles, prior balances, and sliding fee payments. Balances daily monies and receipts, and ensures accuracy of batch summaries with 100% accuracy. Follows Share Ourselves Accounting policy and procedures as it relates to collecting and handling cash. Keeps patient appointments on schedule by notifying provider of patients' arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Tracks no-shows report in the EHR system. Completes daily patient chart prep Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner. Contributes to tracking reports and analyses requested by supervisor. Work in collaboration with other members of the health care team in order to ensure patients receive timely care. Maintains the patient waiting area and keeps the area organized and tidy. Completes all administrative duties and other duties as assigned by supervisor. Works overtime if requested and authorized QUALIFICATIONS and

EDUCATION

One (1) year of healthcare office (medical, dental, behavioral health or optical) experience including electronic health records system. Community clinic, medical group or FQHC setting experience is highly preferred. Must have excellent customer service ability, good energy and a positive attitude. Ability to complete basic math and has accurate cash handling skills. Bilingual in English and Spanish required. Proficient in English and Spanish for both verbal and written communication, including use of basic medical and/or dental terminology. Ability to receive instruction and multi-task while working in a fast-paced environment Strong computer skills, proficiency in data entry and Microsoft programs such as Word, Excel, Outlook and Internet Explorer. Excellent written, interpersonal and verbal communication skills. Demonstrated "detail-approach" to administration and organization Ability to work with a wide variety of people from different backgrounds and cultures Ability to maintain high level of confidentiality

• What do we offer?

A competitive salary and a generous benefits package for our full time team members which includes Health Insurance options covered at 100% or 90% of cost for team members and 50% for eligible dependents; We have group Medical, Dental and Vision, Flexible Spending Accounts, Basic Life insurance/AD &D, Voluntary Life Options, Long Term Disability, 403b Retirement Plan with employer match, Employee Assistance Program, Global Travel Assistance, Supplemental Accident, Critical Illness and Hospitalization plans offered offered, Tuition Reimbursement, Paid Holidays, Paid Vacation and Sick Days. Part Time team members benefits include; 403b Retirement Plan with employer match, and paid sick days All qualified candidates will be subject to an employment/criminal background check and must be able to provide proof of required Immunizations for healthcare facility. We will provide vaccines to new employee's if needed at no cost. JOBREQ# 202606PSRCMA1FT 202602PSRCMA2FT 202606PSRCMA3FT 202606PSRCMA1PT 202606PSRCMA2

PT Pay:

$22.00

• $24.

45 per hour

Benefits:

403(b) 403(b) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Pet insurance Retirement plan Tuition reimbursement Vision insurance Application Question(s): Are you interested in Full Time, Part Time or Either?

Experience:

healthcare: 1 year (Preferred)

Language:

Spanish (Required)

Work Location:

In person