Looking for more than just another job? Are you tired of feeling like you're just going through the motions every day? Would you love to be part of a team that genuinely supports one another, works hard, has fun, and encourages you to grow into the best version of yourself? NCEPT Physical Therapy is looking for an exceptional Patient Service Specialist to join our team! At NCEPT, we believe that helping our team be great is how we help our community be great. We are building something special—a workplace where your ideas matter, your growth matters, and the people around you encourage you to become your best YOU. Our purpose is to help our community REVIVE and THRIVE , and that starts with creating an incredible experience for every patient who walks through our doors. Who We Are At NCEPT Physical Therapy, we live by our

Core Values:

WORK HARD. LIVE PURE. LEAD COURAGEOUSLY. HONOR THE TEAM.

We trust and respect one another. We communicate, listen, collaborate, and continually look for ways to improve. We work hard—but we also believe in celebrating wins, enjoying life, and having fun together. We are looking for someone who doesn't just want a job, but wants to become an important part of a team. About the Role As a Patient Service Specialist , you are often the first and last impression our patients have of NCEPT. You play a critical role in creating a welcoming, organized, and exceptional patient experience. This position is perfect for someone who: Loves helping people and providing excellent customer service Has a positive, friendly, and professional personality Can stay organized and focused in a busy environment Communicates clearly and confidently Enjoys being part of a team Takes initiative and looks for ways to help Is dependable and accountable Can handle multiple priorities without becoming overwhelmed Is willing to learn, grow, and receive coaching Wants to contribute ideas and help make the team better What You'll Be Doing Your responsibilities may include: Welcoming patients and creating a positive first impression Answering incoming phone calls professionally and efficiently Scheduling and confirming patient appointments Assisting patients with registration and check-in/check-out Collecting copays and other patient payments Communicating with patients regarding appointments and scheduling needs Supporting therapists and other team members with administrative needs Maintaining an organized and professional front office environment Helping resolve patient concerns with professionalism and compassion Working closely with the entire NCEPT team to create an exceptional patient experience Taking initiative and looking for ways to improve systems and processes Experience Is Great—But Passion Is More Important We value experience, but we are even more interested in finding the right person . We have developed training programs and systems designed to help you learn and excel in your position. If you are coachable, motivated, passionate about helping others, and ready to work hard, we want to invest in you. We are looking for someone who wants to learn—not someone who thinks they already know everything. Why Join NCEPT? A Culture You'll Actually Enjoy We work hard together, support one another, celebrate wins, and enjoy spending time together. We believe a strong team lifts each other up. Training & Development We want to help you become a front office expert. You will receive training, support, and opportunities to continue developing your skills. Growth Opportunities We are growing and have big goals. We want team members who are excited to grow with us and take advantage of future leadership and career opportunities. Competitive Compensation & Bonus Opportunities We believe great work should be recognized. Compensation is based on the value you bring to the team, with opportunities for eligible employees to earn additional incentives. Health Benefits Eligible team members may have access to medical, dental, vision, and additional voluntary benefit options. Paid Time Off & Paid Holidays We believe time away from work is important and offer eligible employees paid time off and paid holidays. 401(k) Opportunities We want to help you invest in your future. Community Involvement We love being involved in our community and supporting opportunities that bring people together through events, sports, wellness activities, and more. This Isn't for Everyone This position is for someone who truly cares about being part of something special. As a growing private practice, your voice matters here . We want team members who bring ideas, energy, and solutions. We want people who are willing to go all-in and contribute to what we are building together. We hold ourselves to a high standard because the care and experience we provide our patients are a direct reflection of how we treat one another as a team. If you want to simply clock in, do the minimum, and clock out, this probably isn't the right environment for you. But if you are passionate, caring, motivated, coachable, and excited about becoming part of a team with a strong culture and big goals...

WE WANT TO HEAR FROM YOU!

Ready to Join Our Team? Apply through Indeed and tell us why you would be a great addition to NCEPT Physical Therapy. In your application, include the word "TEAM" so we know you read the entire job posting! Come grow with us and help our community

REVIVE AND THRIVE!

Job Type:

Full-time Pay:

$19.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Paid training Pet insurance Tuition reimbursement Vision insurance Application Question(s): Are you an extrovert that enjoys working with the public? Are you good at being a liaison between patients and therapists?

Experience:

Medical office: 2 years (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person