Job Summary:

Performs general administrative duties and customer service. Provides communication, information, assistance and coordination for all customer requests. Provides patient care support. Maintains excellent customer service. This position is represented by UFCW.

Job Requirements:

Education and Work Experience:

High School Education/GED or equivalent: Preferred Associate's/Technical Degree or equivalent combination of education/related experience: Preferred One year physician office, hospital patient registration or patient accounting experience:

Preferred Essential Functions:

Responsible for greeting and registering patients, ensuring completion of required patient documents, updating patient demographic, insurance and financial information, providing copies of documents to patients, scheduling patient appointments, completing physician referrals and assisting patients with questions and requests. Answers and directs incoming calls and secure messages via the EHR. Schedules patients for appointments. Makes appointment reminder calls. Verifies eligibility for services and collects payment amounts due. Organizes patient Outguides for next day appointments noting bad debt, authorization and other pertinent information. Balances patient payments and money box on a daily basis and couriers patient collections to the Business Office safe. Follows established clinic policies and procedures, including confidentiality requirements as set forth by HIPAA and Adventist Health. Supports an environment of teamwork, professional communication, excellent \"customer service\" and efficiency. Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Visit https:

//adventisthealth.org/careers/everify/ for more information about E-Verify. 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