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Medical Office Front Desk Receptionist (Back Office Back up)
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Primary Care Medical Office
Fullerton, CA (In Person)
$45,760 Salary, Full-Time
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Job Description
Overview Join our dynamic healthcare team as a Medical Office Front Desk Specialist! In this vital role, you will be the welcoming face of our medical practice, ensuring smooth daily operations and delivering exceptional patient service. Your energetic and organized approach will help create a positive environment for patients and staff alike. You'll handle a variety of administrative tasks, coordinate appointments, verify insurance, and manage medical records with precision and care. This position offers an exciting opportunity to be part of a dedicated healthcare team committed to providing outstanding care and support. Duties Greet patients warmly and assist with check-in and check-out procedures using EMR (Electronic Medical Records) systems such as Practice Fusion. Schedule patient appointments efficiently while managing multiple-line phone systems with professionalism and excellent phone etiquette. Verify insurance coverage, process payments, and handle medical collections accurately to ensure timely reimbursement. Review and update patient documentation, including care plans, medical history, and billing information, ensuring compliance with HIPAA regulations. Manage medical records filing, scanning, and retrieval. Assist with insurance verification processes for Medicare, ICD-10/ICD-9 coding, CPT coding, and other billing procedures to support accurate claims submission. Support clinic operations by maintaining office supplies, managing appointment reminders, and coordinating patient intake procedures. Demonstrate strong computer skills by utilizing Microsoft Office tools for documentation review and administrative support tasks. Experience Prior experience working in a medical office or healthcare setting is highly preferred; clinic or dental office experience is a plus. Proven proficiency with EMR systems such as Epic, Meditech, Athenahealth, Practice Fusion or similar platforms is essential. Knowledge of medical billing, coding (ICD-10/ICD-9), insurance verification, and Medicare processes is required . Familiarity with medical terminology, CPT coding, ICD coding standards, and HIPAA compliance ensures accuracy in documentation review and patient confidentiality. Strong organizational skills with clerical experience in front desk operations—filing, data entry (including 10 key typing), and multi-line phone handling—are necessary. Bilingual abilities are advantageous for serving diverse patient populations effectively. Excellent customer service skills combined with professional phone etiquette will help foster positive patient relationships. Office management experience including scheduling appointments and managing health information systems like Practice Fusion, Epic, eClinicalWorks enhances your fit for this role. Join us to make a meaningful difference in patients' lives by providing friendly service and efficient administrative support within a thriving healthcare environment! Backoffice experience such as taking vital signs, performing EKGs, lab draws, vaccinations a plus.