A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
This position is the first point of contact for visitors, clients, and staff. This role is responsible for creating a professional and welcoming environment, answering and directing calls, handling incoming and outgoing mail and packages, and providing administrative support as needed. The Receptionist also supports various office functions and assists leadership and accounting teams with special projects.
RESPONSIBILITIES
Greet visitors and clients warmly and professionally, directing them to the appropriate person or department. Answer, screen, and forward incoming calls using a multi-line phone system. Take and relay messages accurately and promptly. Respond to general inquiries in person, by phone, and via email. Always maintain a tidy and presentable reception area. Manage visitor security by signing in guests, issuing badges, and controlling access. Receive, sort, stamp, and distribute incoming and outgoing mail and packages. Create shipping labels and prepare outgoing packages as needed. Order supplies from vendors (e.g., Home Depot, FedEx, Staples, Amazon, COSTCO, etc.). Print vendor account statements for Accounts Payable (Home Depot, FedEx, Staples, Amazon, COSTCO, and others as required). Perform clerical duties including filing, photocopying, scanning, and data entry. Support scheduling of meetings and coordinating office activities as requested. Complete other duties as assigned by management. May assist Accounts Payable Specialists in handing out checks as needed. Support coordination of office events and activities as needed.
QUALIFICATIONS & SKILLS
Excellent written and verbal communication skills for interaction with clients, vendors, and staff. Professional appearance and demeanor to represent the company appropriately. Friendly, helpful, and approachable personality with a customer service mindset. Strong multitasking and organizational abilities with attention to detail. Ability to work both independently and collaboratively in a team environment. Discretion and sound judgment when handling sensitive information. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment. Ability to participate in and contribute meaningfully to department meetings.
WORK ENVIRONMENT
Work is performed primarily in an office environment. Office work requires sitting for periods of time and use of a computer keyboard and screen. This role stands, walks and may reach, bend, twist, crouch and kneel, grasp, push, pull, drag and lift and move boxes of files and records weighing 30 pounds or less. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, disability, age, marital status, military or veteran status, genetic information, or any other status protected by law.
